ServiceNow Business Process Consultant - ITOM

Our client is a global IT service provider and they are hiring a ServiceNow Business Process Consultant to join their team on a contract basis. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients.

Responsibilities

• Develop and maintain a strong working relationship with clients and understand their business challenges and propose optimal solutions.

• Conduct comprehensive needs analyses to understand client requirements.

• Establish project specifications and identify appropriate solutions to address business challenges.

• Gather and analyze business data using industry-specific knowledge.

• Gain insights into the client's business organization and operational structure.

• Lead business process definition, re-engineering, improvement, and gap analysis workshops with key client sponsors and stakeholders.

• Guide clients on best practices and ensure alignment with their business objectives.

• Manage and communicate process and business requirements to the delivery team.

• Ensure proposed solutions align with client expectations and requirements.

• Provide support, training, and mentoring to team members to enhance their skills and knowledge.

Skillset

• Bachelor’s degree in business administration, Management Information Systems or similar.

• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist – ITSM, CSM, ITOM (preferred).

• 5 years’ ServiceNow experience in process definition, improvement and re-engineering

• 5 years’ ServiceNow experience in developing requirements documentation, project artifacts and process documents.

• 2 years’ recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc.

• Proven experience in communicating complex ideas with stakeholders and building collaborative relationships.

• Experience with ServiceNow platform technologies.

• ITIL v3 or v4 Certification preferred.

• Business Process Management (BPM) training/certification preferred.

• Agile Scrum Master Business Process Management (BPC) training/certification is a plus.
  

If this sounds like the role for you, apply now in the link below or email your resume directly to [email protected] consideration.

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