Sr. Electronic Banking Analyst

Job Description

Job Description

Position: Sr. Electronic Banking Analyst

Job Type: Full-Time

Location: Taunton, MA

Department: Operations

Reports To: Electronic Banking Manager

ABOUT US:

Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

OVERVIEW:
Responsible for performing operational and technical support duties of Electronic Banking with a primary focus on Business including but not limited to Online Banking/Mobile Banking, ACH online, Wire online, Bill Payment, Remote Deposit Capture, Mobile Deposit Capture, and Quicken/Quickbooks. Provides a full range of professional, technical, and general support to customers and Bank personnel; performs customer setups; reviews contracts and maintains customer files; monitors product usage and system operation; resolves problems within given authority. Provides digital banking services to customers and describes the features of the products and services. Performs daily tasks; reviews reports; prepares correspondence; and participates in special department projects.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves.

• Perform internal risk analysis on customers utilizing high-risk electronic banking services.

• Completes the process to review and setup customers of business cash management services in the system (including remote deposit capture, ACH services, account reconciliation, positive pay, lockbox, etc.). Reviews customer documentation to ensure completeness, accuracy, and compliance with bank policies and procedures and regulatory policies.
• Answers telephone calls from cash management and/or business online banking customers, Cash Management staff, and Government Finance staff. Troubleshoots issues, performs routine service and resolves customer issues. Serve as a resource to Cash Management sales staff and regarding customer issues including account documentation, account maintenance, research, follow-up with customer requests, and cash management product support including contractual agreements for various products and services.

• Coordinating, creating obtaining the appropriate approvals, scheduling and implementing, escalating issues as they arise

• Works closely with the bank’s top tier business clients, including those personally managed by the Cash Management Officer, in a diplomatic, insightful and responsive manner in order to meet these customers’ needs.
• Prepare routine reports for status tracking
• Monitor online banking account activity related to the bank’s high risk services (e.g., bill pay, ACH)
• Handles and troubleshoots escalated complex issues through research and then escalates to appropriate business owners or manager, while exercising independent judgement and decision making.
• Ensure remarkable customer experiences in our digital and remote service channels. Resolve customer complaints and issues promptly and communicate all customer service-related issues/problems to management.
• Participate in implementing new Digital Banking products through testing and post-implementation support of online banking service products.
• Contribute to implementation of processes, techniques, or tools which, by improving process and efficiencies, enable the organization to move in a new positive directions
• Maintain knowledge and ensure compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies. Timely completion of Compliance training
• Assist identifying performance trends and potential process improvements and reporting to management. Pull Digital Banking reports and perform manual clean-up of data
• Be one of the go-to people for Electronic Banking knowledge in the bank, including knowledge of processes, systems, policy, and procedures. Actively participates in bank-wide projects.
• Assist in developing and maintaining training on online banking products and act as a resource for employees. As senior member in the group, trains staff on current and new processes.
• Serves as backup on Supervisor responsibilities as needed

OTHER ACCOUNTABILITIES / RESPONSIBILITIES

• Performs related and unrelated duties as may be assigned.

POSITION REQUIREMENTS:

• High School diploma required Associates degree preferred
• 3-5 years related banking experience
• Knowledge of electronic banking services and / or cash management products is recommended.
• Strong analytical and organizational skill as well as close attention to detail.
• Ability to read and interpret financial statements.
• Have the ability to communicate effectively, orally and in writing, to all levels of responsibility.
• Strong telephone techniques, communication and customer service skills.
• Reliable and professional.
• Must have a positive attitude and the ability to work in a changing business environment.
• Ability to effectively troubleshoot computer-related issues
• Knowledge of consumer deposit account terms and conditions agreement/disclosure ;

SUPERVISORY SCOPE:

None

WORK ENVIRONMENT:

Work environment consists of typical office conditions with moderate noise level. Maintains a schedule consisting of in office and remote work (Remote work mirrors company-wide requirement and is subject to change).

PHYSICAL QUALIFICATIONS:

Candidate must have the physical ability to sit, stand, walk, talk and hear. Must be able to lift up to 10 pounds. Must have the ability to adjust focus.

INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures.

Refer any issues to the appropriate immediate supervisor.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

EEO STATEMENT:

Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.

FULL-TIME BENEFITS:

401(k)

Employee Pension

Paid Time Off (PTO)

Parental Leave

Tuition Reimbursement

Begins first of the month following date of hire:

Medical, Dental, Vision

Critical Illness Insurance

Disability insurance including LIFE, Long-term disability

Employee Assistance Program

Flexible Spending Account

Dependent Care Account

Health Savings Account

VISIT OUR WEBSITE :

LINKEDIN: -county-savings-bank/