Operations Coordinator

The heart of Boston Ballet is the human experience. Through our living and breathing art, we create spaces where students, artists, and families connect through discipline, creativity, and shared purpose. We are committed to maintaining an environment where individuals from all backgrounds feel welcomed, supported, and respected.

Position Summary

The Full-Time BBS Operations Coordinator is a key onsite role responsible for supporting the daily operation and flow of the Boston Ballet's Boston studio. This non-exempt, hourly position serves as the primary point of contact during Tuesday through Saturday programming and helps ensure the building opens and operates smoothly, efficiently, and professionally at all times. With a strong focus on facility coordination and real-time problem solving, the Operations Coordinator maintains oversight of studio schedules, building activity, and transitions between classes and programs. This role works closely with faculty, staff, students, and families and communicates regularly with the School Operations team regarding building activity and operational needs.

Availability & Location

• Schedule: Tuesday - Saturday, 7:30am - 3:30pm
• Boston Studio: 19 Clarendon Street, Boston, MA 02116

ESSENTIAL DUTIES

Facility & Onsite Operations

• Maintain a consistent, visible presence throughout the Boston studio to support daily operations and building flow.
• Manage studio schedules during assigned shifts, ensuring classes, rehearsals, and programs run on time.
• Support opening, closing, and transition periods between programs to ensure studios are prepared and accessible.
• Monitor studio usage and shared spaces to ensure appropriate use and smooth transitions.
• Identify and respond to operational or facility issues as they arise and communicate updates to the School Operations team.
• Coordinate with faculty prior to classes to confirm studio readiness, space assignments, and technology needs.
• Assist with basic studio setup, equipment needs, and computer support as required.

Front-of-House & Constituent Engagement

• Serve as the first point of contact for students, parents, faculty, dancers, staff, and visitors entering the Boston studio.
• Responsible for admitting all constituents through turnstile gate.
• Provide clear direction and assistance to help individuals navigate the building efficiently.
• Foster a calm, welcoming, and professional atmosphere during high-traffic periods.
• Address onsite questions and concerns and escalate issues when appropriate.

Program & Operational Support

• Support class coordination through attendance tracking and real-time schedule adjustments.
• Assist with placement and trial classes from an onsite operational perspective.
• Collect and process tuition and class payments for student and adult programs during assigned shifts.
• Provide onsite support for Boston Ballet School performances, auditions, and special events held at the Boston studio.
• Team Support
• Communicate clearly with school staff to ensure continuity of operations.
• Cover shifts when operational needs require.
• Perform other duties related to studio operations as assigned

Applicants must submit both a resume and cover letter to be considered.

• Dependable, organized, and comfortable serving as the onsite point person.
• Strong situational awareness and ability to manage multiple activities simultaneously.
• Excellent interpersonal and communication skills in a public-facing environment.
• Ability to remain calm and effective in a fast-paced setting.
• Proficient with basic computer systems; experience with Microsoft Office and Tessitura is a plus.
• Comfortable handling payments and basic recordkeeping.
• Enthusiastic about working with students of all ages and supporting arts education.
• Ability to lift up to 15-20 pounds.
• Interest or background in dance or performing arts is a plus.
• Bilingual candidates are strongly encouraged to apply.

BENEFITS

• BCBS HMO health insurance plan with zero deductible
• BCBS dental insurance with employer providing 100% annual premium for individual coverage
• Flexible Spending Accounts (FSAs) - health and dependent care
• Employer-paid life and disability plans
• Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
• Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit
• Paid time off - holidays, vacation, personal, and sick days
• Free adult dance classes
• Complimentary tickets to select Boston Ballet performances (based on availability)

PAY RATE: $21.00/hour

Compensation details: 21-21 Hourly Wage

PI5b498c2ee08a-8195