Client Relations Assistant

**Job Title: Client Relations Assistant**

**Location:** Milton, MA (On-site)

**Schedule:** Full-time, Monday - Friday, 8:30 AM - 5:00 PM

**Benefits:**
- Health, Dental, and Vision Insurance
- 401(k) Plan
- Flexible Spending Account
- Paid Time Off
- Paid Holidays
- Basic Life Insurance
- Long-Term Disability

**About Us:**
We are a well-established law firm with a dedicated team of attorneys specializing in workers' compensation, personal injury, and medical malpractice. Our mission is to provide exceptional service to our clients and ensure a positive experience for everyone we work with.

**Position Overview:**
We are excited to welcome a full-time Client Relations Assistant to our Intake team in Milton! This is a fantastic opportunity for someone who enjoys working in a collaborative environment and is passionate about providing excellent client service. Please note that this position is not remote, so candidates should reside within commuting distance to our office.

**Key Responsibilities:**
As a Client Relations Assistant, you will play a vital role in ensuring smooth communication and quality control within our firm. Your responsibilities will include:

- Facilitating communication between attorneys, their staff, potential clients, and external referral sources.
- Following up on intakes, referrals, and new client inquiries to ensure timely responses.
- Verifying the accuracy of intake and system data to maintain high-quality standards.
- Responding to requests and inquiries with relevant information from our systems.
- Generating reports and managing data through transcription, formatting, and editing.
- Providing direct support to the Lead Referral Manager, including scheduling calls and maintaining calendars.
- Utilizing problem-solving skills to address and resolve issues as they arise.
- Collaborating with team members to cover for one another and assist with various projects.
- Upholding client confidentiality and maintaining trust in all interactions.
- Taking ownership of new tasks and exploring ways to enhance the role and department.
- Demonstrating reliability and flexibility in adapting to a variety of duties.

**Qualifications:**
We are looking for candidates who meet the following criteria:

- High School diploma or equivalent; a Bachelor's degree in Legal Studies or a related field is a plus.
- Multi-lingual abilities are a plus.
- Strong phone, typing, and computer skills are essential.
- Proficiency in Microsoft Office 365 and Outlook is required.
- Ability to interact professionally with clients, co-workers, and attorneys.
- Reliability, flexibility, and a teamwork-oriented mindset are crucial.
- Energetic, well-organized, detail-oriented, and capable of multi-tasking.
- Exceptional customer service skills, with experience in hospitality or service industries preferred.
- Ability to thrive in a high-intensity, high-stress environment while managing multiple responsibilities.
- Eagerness to learn and adapt quickly to new challenges.
- Excellent verbal and written communication skills.
- Strong problem-solving, analytical, and evaluative skills.

**Work Environment:**
This position operates in a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

**Physical Demands:**
The role requires regular standing, walking, sitting, and using hands for various tasks. Occasionally, you may need to climb, balance, stoop, kneel, crouch, or lift up to 15 pounds. Vision abilities should include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

**Equal Opportunity Employer:**
We are proud to be an equal opportunity employer and do not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.

If you are a motivated individual looking to contribute to a dynamic team and make a difference in the lives of our clients, we encourage you to apply!
Employment Type: Full-Time
Salary: $ 35,000.00 45,000.00 Per Year