Lead Contract Manager

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education business consulting and delight.

As a Lead Contract Manager at HubSpot you will be in charge of managing customer contracts handling customer inquiries and renewals and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals collaborating with customers and internal stakeholders to drive account growth and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting contributing to process improvements mentoring less experienced colleagues and supporting strategic initiatives within our Contract Management and Customer Success team.

This role can be @office @flex or @home work preferences in the US.

In this role youll get to:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives Customer Success Managers Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role best practices and new skills.
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects pilots and other operational or strategic initiatives.
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200 employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

We are looking for people who:

• Have 5 years of experience working in contract or renewal management (or in a similar role)
• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200 employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship participation in initiatives or projects etc.
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Pay & Benefits

The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.

Annual Cash Compensation Range:

$100000$130000 USD

We know the and can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypage here.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience:

Manager