Service Technician

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Ready to take your career to the next level

At Patterson Companies were looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service.

In this role youll work hands-on with cutting-edge dental technologyinstalling maintaining and repairing equipment so practices can operate efficiently and confidently. Youll also provide training and troubleshooting expertise becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We are hiring Service Technicians in the following markets:

Connecticut Delaware Maine Maryland Massachusetts New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont and West Virginia

Essential Functions

To perform this job successfully an employee must be able to perform each essential function satisfactorily with or without reasonable accommodation.

Install and/or Repair Dental Equipment:

• Safely remove modify repair and install various dental equipment under general supervision with the ability to work independently after training.

• Follow checklists ensuring all critical parts are examined.

• Apply specific manufacturer and Patterson guidelines OSHA and other applicable laws and regulations related to asepsis.

• Perform other duties as assigned

Customer Service:

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

• High school diploma or equivalent

• Demonstrated mechanical aptitude in trades such as carpentry plumbing heating electronics or similar

• Ability to thrive in a fast-paced environment

• Requires basic computer skills and ability to use smart phone/tablet technologies

• Inventory management including determining parts supplies or tools needed to complete service requests and restocking vehicle as needed

• Must maintain a quality driving record in accordance with Pattersons policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired

• Excellent organization and problem-solving skills

• Strong work ethic

• Knowledge of Microsoft Outlook Excel and Teams is helpful

• Strong verbal and written communication skills

• Demonstrated sense of urgency while following Pattersons business conduct and code of ethics and responsibilities

• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.

• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

• Must position oneself to install/maintain dental equipment including under equipment or cabinets up to 50% per day.

• Must be able to reach at shoulder level and reach at waist level up to 25% per day.

• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

• Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

• 100% travel to customer sites in a local geographic area

• Occasionally out of town for overnight and/or after-hours

We provide competitive benefits unique incentive programs and rewards for our eligible employees:

• Full Medical Dental and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Experience:

IC