Director, Global Process Leader, Operations

Req ID: 10354

Working Location: NATIONWIDE

Workplace Flexibility: Remote

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus:

Job Description

The Global Process Leader (GPL) Operations and Supply Chain is a critical strategic enabler of the GBS organization, including the GBS 2.0 transformation, responsible for end‑to‑end global ownership, optimization, and digitization of enterprise business processes across Operations and Supply Chain.

The GPL role exists to de‑risk and maximize the value of Olympus’ ERP, AI, and Global Target Operating Model (GTOM) investments by ensuring processes are globally harmonized, digitally enabled, performance‑driven, and scalable across captive, outsourced, and AI‑based delivery models.

Acting with dual accountability, the GPL:

• Leads process execution and excellence for Operations and Supply Chain within GBS, leading a globally distributed organization of internal and outsourced personnel, and
• Drives enterprise‑wide process transformation across Operations and Supply Chain, ERP programs, AI initiatives, and Data platforms.

The GPL partners with Operations and Supply Chain Global Process Owners (GPOs), GBS Capability and AI teams, and GBS delivery operations to deliver transformative and optimized business process execution.

Job Duties

• Global Process Ownership & Harmonization
  • In partnership with the Business Process Owners within Operations and Supply Chain, own the end‑to‑end global design, standards, and performance of assigned Level‑1 and Level‑2 business processes.
  • Drive global process harmonization, reducing regional variants and eliminating fragmentation across captive, outsourced, and functional teams.
  • Define clear process governance, controls, and decision rights aligned to enterprise risk, compliance, and quality standards.
• ERP & Enterprise Transformation Enablement
  • Shape ERP process design to ensure alignment with efficiency, scalability, digital‑first aspirations, and standardized ways of working.
  • Partner, coach, and challenge ERP and Functional teams to maximize transformation value and avoid sub‑optimal “lift‑and‑shift” outcomes.
  • Ensure post‑ERP processes are stabilized, optimized, standardized, and fully adopted across the enterprise.
• Digital‑First & AI Enablement
  • Identify, prioritize, and implement AI, automation, and agentic solutions across owned processes in line with the GBS 2.0 roadmap.
  • Build and scale process excellence and AI capabilities‑as‑a‑service, working closely with the GBS Innovation Hub.
  • Support the transition from a human‑centric delivery model to an AI‑augmented, autonomous operating model, with humans focused on orchestration and exception handling.
• Performance Management & Value Realization
  • Define and own process‑level KPIs, including service quality, cycle time, cost, productivity, automation rate, and customer satisfaction.
  • Actively monitor performance and lead continuous improvement initiatives to close gaps and unlock measurable enterprise value.
  • Ensure benefits realization from ERP, AI, and GBS transformation initiatives is tracked, sustained, and transparently reported.
• Service Delivery & Sourcing Collaboration
  • Work closely with GBS Delivery Operations, Site Leads, and Outsourcing Management to ensure consistent execution across hubs, spokes, and BPO partners.
  • Support sourcing decisions by defining which activities are best delivered via digital‑first, captive, or outsourced models, balancing value, risk, and scalability.
  • Ensure seamless integration of outsourced and captive delivery into standardized global processes.
  • Owns the distributed resources
• Governance, Risk & Stakeholder Leadership
  • Act as the primary global process interface to Operations and Supply Chain, regional leaders, ERP programs, and enterprise transformation forums.
  • Lead service, process, and transformation reviews, including escalation management and risk mitigation.
  • Contribute to enterprise governance bodies and innovation forums as a recognized thought leader and change agent.

Job Qualifications

Required:

• Bachelor’s degree Required, Masters in Business Administration or equivalent preferred.
• Minimum of 10 years in global Human Resource process ownership, shared services, or transformation roles.
• Demonstrated leadership in ERP‑enabled process transformation.
• Proven success driving process standardization, automation, and AI adoption.
• Experience operating in global, matrixed organizations with captive and outsourced delivery.
• Strong English language skills required.
• Proven executive leadership experience in a global, matrixed organization with the ability to influence and align diverse stakeholders, including executive leadership across corporate functions, divisions, and regions.
• Expertise in designing and operating global service delivery models, including “follow-the-sun” structures, shared services, and business process outsourcing.
• Strong track record of leading digital transformation, with deep knowledge of business process automation (RPA), artificial intelligence, ERP platforms, and case management tools.
• In-depth understanding of Operations and Supply Chain functions and demonstrated success in standardizing, optimizing, and automating global processes.
• Strong process excellence, Lean, and digital transformation capabilities
• Advanced stakeholder influencing and change leadership skills
• Strong analytical orientation with comfort using data to drive decisions
• Ability to operate at both strategic and hands‑on execution levels
• Exceptional communication skills with the ability to navigate challenging, cross-cultural communications and inspire confidence across all levels of the organization.
• Strong financial and commercial acumen, including experience managing budgets, outsourcing contracts, and vendor relationships and operational performance KPIs.
• Proven ability to recruit, develop, and retain global talent, fostering a culture of innovation, service excellence, and continuous improvement.
• Knowledge of governance frameworks, risk management, and compliance in a global business services environment.
• Deep Operations and Supply Chain and end‑to‑end process expertise.
• Must be able to travel domestically and internationally as needed.
• Must be able to work flexibly outside of traditional working hours.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

• US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives:

The anticipated base pay range for this full-time position is $151,458.00 - $212,041.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual.

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Supply Chain

Nearest Major Market: Worcester

Job Segment: MBA, ERP, Manager, Performance Management, Management, Technology, Human Resources