Communications Officer (Police/Fire Dispatchers/911 Call-Takers)

Job Description

Job Description

The Town of Falmouth is excited to open the search for a full-time Communications Officer (Police/Fire Dispatchers/911 Call-Takers) to work in our consolidated Police, Fire, and EMS Emergency Communications Center. Communications Officers work a schedule of 4 days on, 2 days off, on one of the following shifts, bid by seniority: 7 a.m. – 3 p.m., 3 p.m. – 11 p.m., or 11 p.m. – 7 a.m.

No experience required. New hires with no prior dispatch experience train at $29.67/hour (Step 1) for approximately 3 months, with an increase to $30.71/hour (Step 2) when cleared as shift strength, with room to annually advance along the 9-step pay scale. All applicants will be sent a link to participate in a required CritiCall pre-employment screening to help determine if their skill sets are a match for those needed to be a successful Communications Officer. Preferred skill sets include excellent communication skills, strong computer and software skills, the ability to multi-task in a fast-paced and often stressful environment, and a willingness and ability to be available for all shifts, including nights, weekends, and holidays.

Applicants with prior full-time police and/or fire dispatch experience may be offered a starting hourly rate of up to Step 8 ($37.74/hour).

Communications Officers enjoy substantial overtime opportunities, holiday pay, floating holidays, uniform allowance, shift differentials, trainer’s pay, and professional development opportunities. The Town also provides comprehensive benefits, including vacation/sick/personal paid time off; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.

Under the direction of our Emergency Communications Director, Communications Officers answer a wide variety of emergency and non-emergency calls, dispatch public safety personnel, and operate various telecommunications equipment and Computer Aided Dispatch software.

Minimum Qualifications: High School Diploma or equivalent; or an equivalent combination of education, training, or experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position.

Applicants must be able to work in an environment that can be fast-paced and at times highly stressful while maintaining a compassionate public service mindset and attending to the safety of Town of Falmouth citizens, visitors, and first responders.

Candidates who are given a conditional offer of employment must have the ability to pass a comprehensive background check conducted by the Falmouth Police Department, pre-employment psychological and physical exams, and a pre-employment drug screening.

Preference Date to Apply: Friday, August 8, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are strongly encouraged to upload a cover letter and resume to the online application portal.

About the Town of Falmouth as an Employer: We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive compensation, insurance, and other benefits, including enrollment in the Town's pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, and identities.

Company Description

The Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management.

We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive compensation, insurance, and other benefits, including enrollment in the Town's pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities.

Company Description

The Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management.\r\n\r\nWe are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive compensation, insurance, and other benefits, including enrollment in the Town's pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities.