Associate I - ETF Operations Testing Project

Job Description

Join JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements. Embrace the chance to grow your skills in a supportive environment that values innovation and collaboration.

As an ETF operations project associate within the Fund Servicing team, you will be supporting the Global ETF Testing Team that is responsible for the delivery of our ETF Servicing offering at JP Morgan.

Job responsibilities

• Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures.
• Collaborate with operations and financial controllers to streamline processes and enhance efficiency in fund servicing operations.
• Foster a collaborative environment by leveraging emotional intelligence skills to build trusting relationships with peers, managers, and stakeholders.
• Propose and implement improvements to current working methods, contributing to the efficiency and resilience of our operating platform.
• Manage global client Joint User Acceptance Testing (JUAT)
• Lead ETF Platform release program UAT testing
• Conduct Project Management reporting with control focus mindset
• Build strong and collaborative relationships with internal & external Senior stakeholders
• Demonstrate strong leadership skills with strategic approach to LOB development
• Partner with various Operations Teams, Technology, Product, Sales, Program Management
• Develop into a JP Morgan ETF Subject Matter Expert

Required qualifications, capabilities, and skills

• Demonstrated expertise in fund servicing operations, with at least three years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities.
• Advanced emotional intelligence skills, with a track record of building trusting relationships and fostering collaboration in a professional setting.
• Experience in proposing and implementing process improvements, with a focus on enhancing efficiency and resilience in an operational environment.
• Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.
• Bachelors degree or higher
• ETF Asset Servicing with 3+ years experience
• Knowledge of current ETF industry trends and understanding of ETF ecosystem
• Project Management skillset and ability to multitask
• Client service mindset with strong collaboration and communication skills with flexible approach to problem solving
• Ability to work in a results driven environment with critical focus on accuracy and attention to detail

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.