Group Sales Manager
- Own and manage an assigned geographic and/or vertical market segments, maintaining a balanced and healthy sales pipeline.
- Strategically sell hotel guest rooms, conference space, and related services.
- Quote and negotiate group rates and concessions within established guidelines and parameters.
- Evaluate all group business opportunities to maximize revenue, yield, and overall profitability while meeting and exceeding client expectations.
- Ensure all group contracts, concessions, and commitments comply with hotel policies, brand standards, and revenue management guidelines.
- Conducts tours of the hotel event space and guestrooms; entertains as necessary during selling and planning stages, as well as when otherwise appropriate.
- Ensure timely, accurate, and professional responses to all telephone, email, and in-person inquiries related to space and service needs.
- Build and maintain strong relationships with new and existing clients by delivering exceptional service and identifying opportunities for account growth.
- Maintain accurate and up-to-date account, activity, and opportunity records within Opera Cloud and other required systems to support forecasting and performance tracking.
- Create and execute monthly sales strategies and action plans aligned with overall hotel goals.
- Achieve or exceed monthly, quarterly, and annual budgeted sales goals through proactive solicitation, account management, and pipeline development.
- Travel as required for sales calls, tradeshows, client events, conferences, and industry networking opportunities.
- Collect, analyze, and leverage market and competitive intelligence to identify new opportunities and strengthen market positioning.
- Develop and maintain productive partnerships with key stakeholders, including Accor Global Sales Offices, Meet Boston, Signature Boston, local DMCs, and offsite venues.
- Collaborate with regional and national sister hotels to optimize Accor brand exposure and generate incremental group business.
- Assist with planning and execution of site inspections, familiarization (FAM) trips, sales blitzes, and hosted client events.
- Coordinate closely with Convention Services, Catering, and other hotel departments to ensure seamless execution of contracted services.
- Perform other duties as assigned to support the success of the sales team and hotel.
- Maintain a professional image at all times through appearance, communication, and conduct.
- A Bachelor of Arts degree or college diploma is required.
- Proven experience in hotel group sales, meetings and events sales, or a related hospitality sales role with record of achieving sales targets.
- Strong communication, negotiation, organization, and presentation skills.
- Proficiency with Microsoft systems and applications (Word, Excel, and PowerPoint)
- Experience with Opera Cloud preferred.
- Analytical skills to assess market trends, understand financial data, and create sales strategies.
- Ability to manage multiple accounts simultaneously while maintaining attention to detail.
- Self-motivated, results-driven professional with a high level of integrity and accountability.
- Ability to adapt to changing priorities in a fast-paced, deadline-driven environment.
- Willingness and ability to travel as required.
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