Technical Program Manager, Tech Deploy Systems Integration

DESCRIPTION

Amazon is building the next generation software, hardware, and processes that will run the global network of fulfillment centers that move many millions of units of inventory, and ensure that customers get what they want when we promised. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. We are constantly innovating in the ways we are automating and accelerating the delivery of products and packages which includes building custom hardware and applying robotics, autonomy, supply chain optimization, machine learning, manipulation, image processing, and real-time data processing using distributed systems.

WW Technology Deployment- Systems Integration is seeking a talented and solutions-oriented Technical Program Manager (TPM) to own the development and optimization of commissioning processes and integration for new automation systems. Your work will focus on defining the goals of all key stakeholder functions responsible for delivering, driving prioritization and maintaining commitments on program delivery while managing oversight of internal team deliverables.

Key job responsibilities
• Demonstrate ownership by acting as the Single Point of Contact for program needs.
• Advance the maturity of programs through simplification, automation, and integration.
• Deep understanding the technology and systems at a technical level; provide guidance, recommendation, and reporting on program direction and progress.
• Lead the development of org-level metrics to ensure the most impactful delivery goals are formulated to meet program goals.
• Coordinate working with each stakeholder team to ensure there is commitment to SMART goals that ladders into the org-level committed goal.
• Organize internal team’s technical development roadmap and drive execution, testing and release.
• Establish a cadence and mechanism to review goal statuses and progress towards committed SMART goals.
• Manage escalations or misalignment when there are risks to delivering committed services with high quality; manages tradeoff decisions with key stakeholders.
• Work with stakeholder teams to determine the appropriate escalation, review process, and resolution for delivery blockers.
• Establish a cadence to review the overall performance of the stakeholder teams, the timeline, and progress to overall deliverables.
• Manage any associated Correction of Error (COE) and Lessons Learned documentation and drive. follow-up actions that to solve for root cause with responsible owners.

BASIC QUALIFICATIONS

- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree in engineering, computer science or equivalent