Receptionist
Job Title: Receptionist
Location: Boston, MA 02109
Duration: 5 Months + (Contract)
Job Summary
We are seeking a professional and customer-focused Receptionist to manage front-desk operations and multi-department call routing using the Five9 telephone system. This role requires strong communication skills, attention to detail, and proficiency with administrative and electronic filing tasks.
Key Responsibilities
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Answer and route incoming calls using the Five9 phone system across multiple departments
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Greet customers and visitors at the point of entry in a professional manner
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Provide excellent customer service to internal and external contacts
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Scan documents to PDF format and manage electronic filing
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Organize, index, and prepare physical files and boxes for scanning
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Open, sort, and distribute daily mail
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Perform general administrative support and assist with special projects as needed
Required Skills & Qualifications
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Strong customer service skills
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Experience with phone answering and call routing systems
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
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Ability to manage electronic records and maintain organized files
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