Catering Services Manager- InterContinental Boston
- Assist clients in planning their events according to negotiated contracts.
- Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Ensure contracted concessions are met and deposits and billing are accurate and up to date.
- Leading up to the event, provide appropriate communication, recommendations and timelines for the client.
- Assist client in menu planning.
- Secure and communicate with third party vendors as required
- Coordinate food, beverage, table arrangements and decorations with Banquet Department.
- Handle Social Room Blocks and Room Blocks associated with Catering events
- Work closely with other hotel departments to facilitate services agreed upon and to ensure the events run smoothly and exceed guest expectations
- Disseminate sales-related information to other departments as appropriate.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
- With the Catering Sales Manager, arrange and conduct site inspections for prospective clients
- Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
- Promote teamwork and quality service through daily communication and coordination with other departments. es, etc. - to ensure repeat business, follow up on events, and generate new business
- Self-motivator who can manage the responsibilities of the department without daily supervision
- Represent the hotel with a positive attitude and professional attire
- Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs
- Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role
- Responsible for practicing, managing, and promoting the company's values so that it becomes and intricate part of the everyday operation.
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 25 pounds
- Handling objects
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, and organizational abilities are used often.
- May be required to work nights, weekends, and/or holidays.
- Medical, dental, vision, life, and disability insurance
- Flexible spending accounts
- Matching 401(k) retirement plan
- Paid time off and wellness initiatives
- Complimentary employee meals and dry cleaning
- Global IHG hotel discounts and access to exclusive perks
- A culture rooted in respect, creativity, and professional growth
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