HR Shared Services Specialist

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

About the Department

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

How You Will Add Value

• You will assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.

• You will support self-service processes in Workday, offering real-time solutions.

• You will work with Payroll and other teams to resolve employee inquiries.

• You will maintain up-to-date knowledge of HR processes and policies.

• You will update Shared Services documentation.

• You will support HR functions with projects and administrative tasks.

• You will help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.

What Will Help You Be Successful in This Role

Experience, Education & Certifications

• 3 years in HR including providing customer service and administrative support

• Bachelor’s degree or equivalent experience

• Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification (preferred)

Technical Skills

• Familiarity with Workday, Microsoft Office, and ServiceNow case management tools

• Strong focus on data integrity and security

• Problem-solving and process improvement skills

• Ability to interpret data and lead corrections

• Attention to detail and ability to prioritize

• Multitasking in a fast-paced environment

Soft Skills

• Excellent listening and consulting with employees through personal and sometimes difficult circumstances

• Adaptability to change

• Results-driven and solutions-oriented

• Relationship-building and sound judgment

• Exceptional time management and communication skills

Work Schedule & Location

• This role follows a hybrid work model based in our Boston, MA office (two days in office)

• 8:30am – 5:00pm PT

• Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $53,000.00 - $60,000.00, depending on location and level of relevant experience, plus discretionary bonus.

#ASSOCIATE

#LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include:

• Three weeks paid time off the first year

• Medical, dental and vision insurance

• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

• Employee Stock Investment Program

• Tuition Assistance Program

• Purchase of company funds with no sales charge

• Onsite fitness center and recreation center*

• Onsite cafeteria*

• Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.


If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.