Customer Service Representative

Job Description

Job Description

Nashoba Air & BoilerWorks - Customer Service Representative

Nashoba Air & BoilerWorks is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

Why Nashoba Air & BoilerWorks?

We feel a deep personal responsibility to our employees . We seek to create and maintain an environment

where every employee is provided the opportunity to develop his or her maximum potential , a warm and friendly work environment and career opportunities.

If you possess that special combination of mechanical skills, a desire to learn and enjoy helping homeowners , Nashoba Air & BoilerWorks is where you want to be. When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Nashoba Air & BoilerWorks a premier place to work.

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

CUSTOMER SERVICE REPRESENTATIVE

At Nashoba Air & BoilerWorks, we pride ourselves on customer service and integrity. You’ve probably seen our trucks and our ads or even our office in Littleton, MA. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. People often come to us looking for a job, and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

***Our rapid growth has opened the need for a Customer Service Representative to join our team! This CSR position allows you to be the conduit between customers and technicians as well as stretch your creative wings by creating social media marketing content and lead generation!***

The Customer Service Rep is responsible for the following:

Maintaining high level of productivity.

Managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

The ideal Customer Service Representative must have:

The ability to work Monday through Friday + rotational Saturday

Excellent communication, organizational, and interpersonal skills.

Ability to stay calm when customers are stressed or upset.

Encouraging and motivating personality

A polished and professional demeanor.

Self-motivation and discipline.

An ambitious and competitive nature.

Highly evolved customer service skills.

A working knowledge of Microsoft office and computer savvy competence.

The ability to work from 8am to 5pm Monday through Friday.

The eligible Customer Service Representative will receive:

Competitive hourly rates!Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid training.

$21-25 per hour

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Experience level:

3 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday, Rotating weekends as needed

Work setting:

In-person

Office

Experience:

call center: 3 years (Preferred)HVAC Industry: 1 year (Preferred)Lead generation: 1 year (Required)Social media marketing: 1 year (Required)

Work Location: In person

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.