Call Center Agent/Office Admininstrative Assistant
Job Description
Job Description
This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility will be to answer all incoming telephone calls and direct as indicated. For all customers inquiring about services, the agent will gather all relevant information in relation to the customer concerns, enter that data into a CRM database and schedule an appointment with a Project Manager. He/She is also responsible to ensure proper flow of office procedures and supports the office staff by carrying out common office duties. They maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and dealers in person, online, and via telephone. A large part of this position will involve dealing with people and the need to be a champion of ongoing communication with all departments, motivation of others, and coordination of services.
Job Responsibilities:
Answer incoming calls, direct, and assist the consumer as indicated.
Responsible for the scheduling of all sales appointments.
Update the CRM with all current data.
Follow up with missing details in the CRM.
Track trends within the CRM for areas in need of attention.
Maintaining all Project Mangers/Outside sales staffs calendars.
Receives and/or generates all documentation prior to scheduling appointments; reviewing paperwork for accuracy when appointments are completed.
Other office duties as directed or required in the best interest of the Company.
Excellent communication and writing skills.
Attention to detail and ability to multitask.
Team player
Excellent organization and time management skills.
Computer skills; CRM data entry; generate and report out data.
Recommended Jobs
Landscape Maintenance Foreman
Job Description Job Description Are you a hands-on leader who takes pride in high-quality outdoor work? Join Riverside Services as a Landscape Maintenance Foreman and take charge of a dedicated…
SKILLED MASON
Job Description Job Description Benefits: ~401(k) ~ Opportunity for advancement Responsibilities: Constructing and repairing walls, foundations, chimney, and other brick or stone str…
Occupational Health Nurse - RN
Job Summary: We are looking for a full-time Occupational Health Nurse (RN) to help support our onsite clinic in both Billerica and Danvers, MA. This position will split time between these 2 clini…
Lead, Software Engineer, Data & AI - Capital One Software (Remote)
Job Description Lead, Software Engineer, Data & AI – Capital One Software (Remote)Job Description Capital One Software is seeking an experienced Lead, Software Engineer (Data & AI) to join our Rapid…
Insulation Installer / Technician
Job Description Job Description We are looking for hardworking individuals to add to our team with lots of room for growth in our company. Requirements Previous insulation experience is …
Lease Negotiator
Who are we? Trader Joe's is your favorite neighborhood grocery store! With 570 stores nationwide (and growing ), we are the place to be. Looking for something delicious and a friendly conversatio…
Project Place Director of Client Services
About Project Place Project Place promotes a community of hope and opportunity for homeless and low-income individuals by providing the skills, education and resources needed to obtain and sustain…
Product Manager
As a consumer product manager, you’ll be spearheading initiatives to help users understand their energy consumption and find ways to save. Responsibilities: Work closely with colleagues across…
Assistant Office Manager
Job Description Job Description Job Overview ATS Cases Inc is a leading manufacturer of specialized shipping containers for the Aerospace and Medical industries. We are seeking to hire an e…
Afternoon Babysitter for School-Aged Children
We are seeking a responsible and caring babysitter for two boys, ages 8 and 5, in Boston, MA. The position requires coverage from 6:30 PM to 8:30 PM, beginning September 2, 2025, and continuing three …