AVP, Operations Technology

Job Description

Job Description

Income Research + Management

Income Research + Management is a Boston-based, privately owned, fixed income asset management firm. IR+M delivers strong performance and consistent results through a rigorous, bottom-up security selection process and strives to provide best-in-class client service to our 900+ institutional and private wealth clients.

Founded in 1987 and located in the heart of Boston’s financial district, IR+M employs 200+ full time professionals and currently manages $100+ Billion in assets. We offer industry-leading benefits, as well as a challenging, collegial, and rewarding workplace with high levels of employee engagement.

We operate a hybrid work model that will mix days with your team in the office and remote work, leveraging first class technology solutions.

Open Position: AVP, Operations Technology

Overview

The AVP, Operations Technology is responsible for modernizing operational tooling, reporting, and workflows to improve efficiency, stability, and risk management across Operations. This role focuses on dashboards and report modernization, workflow automation, and structured partnership with Business Analysts and Operations leadership team to implement scalable and enterprise-aligned solutions. The role requires strong data and technology execution skills, paired with a practical understanding of investment operations. This role reports to the Head of Business Technology with a matrix reporting line to Operations leadership.

Key Responsibilities

Operational Reporting and Dashboarding

• Design operational and management reporting using Power BI, Power Query, and Power Pivot

• Develop standardized and reusable data models to support consistent reporting across Operations

• Partner with stakeholders to define KPIs, operational metrics, and management dashboards

• Implement validation, reconciliation, and control checks within reporting workflows

• Support enhanced visibility into operational health (e.g., in-kind activity, process status, exceptions)

Legacy Tool Modernization & Process Stabilization

• Identify high-risk or fragile legacy tools and processes across Operations

• Migrate manual processes and macro-based solutions to more sustainable, supportable platforms

• Improve documentation, transparency, and supportability of operational tools

• Reduce key-person dependency and operational fragility

• Frame modernization work in terms of operational stability, scalability, and risk reduction

Workflow Automation (TIBCO)

• Partner with Operations leadership and Business Analysts to determine readiness for automation and identify opportunities to reduce manual touchpoints

• Partner with the Enterprise Applications team to design and implement automated workflows using TIBCO (or similar workflow platforms) that improve control, auditability, and transparency

• Ensure workflow designs align with internal control standards and compliance requirements

• Support ongoing tuning, optimization, and enhancement of automated processes

Strategic Platforms & Foundational Tool Support

• Support foundational stability initiatives across core platforms (e.g., SimCorp book close), including early discovery, scoping, and planning for future cycles

• Partner with Senior Business Analysts, enterprise technology teams, and vendors to assess feasibility, translate requirements into scalable designs, and recommend solution approaches

• Participate in process re-engineering initiatives and contribute to prioritization of the Operations technology roadmap

• Provide support for Python-based operational tools transitioned into OPS, improving sustainability, documentation, and supportability to reduce operational risk and key-person dependency

AI-Aware Automation & Risk Reduction

• Maintain an AI-aware mindset, proactively identifying opportunities to leverage AI and intelligent automation.

• Explore use cases for AI in exception handling, anomaly detection, reconciliation support, and document processing.

• Partner with enterprise technology teams to pilot AI-enabled tools where appropriate.

• Evaluate automation opportunities not only for efficiency, but also for risk reduction and control enhancement.

• Ensure responsible AI usage aligned with governance and compliance standards.

Production Support & Issue Resolution

• Triage and resolve reporting issues, data discrepancies, and operational breaks

• Perform root-cause analysis and recommend sustainable fixes vs. tactical workarounds

• Support User Acceptance Testing (UAT) and validation for new or modernized operational tools and operational system upgrades or enhancements.

• Communicate clearly with Operations stakeholders regarding issue status and resolutions

Required Skills & Experience

• Strong familiarity with investment operations / back-office functions (trade support, settlements, reconciliations, cash management, performance, accounting, etc.)

• Demonstrated experience modernizing legacy reporting or operational tools

• Advanced experience with Power BI (data modeling, DAX) and SQL

• Strong understanding of relational data models and large operational datasets (positions, transactions, performance)

• Ability to analyze ambiguous processes and translate them into structured, supportable solutions

• Strong communication skills and comfort working directly with Technology partners and Operations leadership

• Highly detail-oriented, organized, and pragmatic in execution

• 5+ years of relevant experience is required

Nice to Have

• Experience working with SimCorp

• Python experience (especially supporting analytical or reporting tools)

• Experience with workflow or BPM tools (TIBCO preferred)

• Exposure to performance reporting, attribution, or after-tax reporting

• Understanding of operational risk, controls, and audit considerations

• Familiarity with dashboarding for operational or management audiences

• Experience in fixed income, trade operations, portfolio accounting, or investment operations.

Education Requirements

• Bachelor’s degree in Computer Science, Information Systems, Finance, Mathematics, Engineering, or related field — or equivalent practical experience.

What We Offer

Joining the IR+M team means being part of a collaborative, mission-driven organization that values investment, respect, positivity, and motivation. You’ll have the opportunity to make a direct impact by improving operational efficiency and strengthening data integrity across the firm.

• Hybrid work environment

• Medical, dental, vision, and life insurance

• 401(k) with safe harbor (3%) and discretionary company contribution (12%)

• Tuition reimbursement up to $15,000 per year

• $5,000 employee referral bonus

• Business-casual environment (including jeans)

• Generous paid time off and leave programs

• Fitness, health, and composting reimbursements

• Eligibility for discretionary bonus program

Compensation is based on experience, skill set, and business needs.

Base Salary Range:

$130,000- $160,000

Annual Performance Bonus:

This role is eligible for an annual performance-based bonus

IR+M operates in a hybrid model. This role requires on-site presence 3 days a week.