Senior Director US Omnichannel/ Digital Engagement

Job Description

Job Description

Senior Director, U.S. Digital & Customer Engagement

Overview
Seeking a senior leader to drive digital and omnichannel strategy across U.S. commercial teams. This role partners with marketing leadership to deliver data-driven, personalized engagement for healthcare professionals and patients.

Key Responsibilities

• Lead the shift to AI-enabled, always-on customer engagement models
• Serve as a strategic advisor to brand teams, aligning digital efforts with business goals
• Oversee end-to-end omnichannel strategy, execution, and performance
• Build and lead a high-performing digital team; establish scalable processes and best practices
• Partner cross-functionally to deliver integrated, compliant campaigns across channels
• Use analytics and insights to optimize performance and drive continuous improvement
• Champion adoption of new technologies, data capabilities, and innovative engagement approaches

Qualifications

• 14+ years in digital marketing, omnichannel strategy, or customer engagement (regulated industry preferred)
• Proven experience leading transformation and influencing senior stakeholders
• Strong expertise across digital channels, personalization, and marketing technology
• Analytical mindset with a focus on measurable outcomes

Profile
Strategic, data-driven leader with a track record of building modern engagement capabilities, leading teams, and driving measurable business impact.

Company Description

A top 10 pharmaceutical company with an immense amount of growth after releasing their at home COVID diagnostic tests is looking to bring on 200+ Quality Individuals through a massive hiring campaign. In their search for Quality Specialists, the organization is looking for individuals who will be responsible for reviewing and actioning customer complaints, as well as investigation into said complaints.
Job Responsibilities:
•\tConducting Post Market Activities and Post Market Surveillance
•\tManaging Customer and Product Complaint Investigation programs
Education and Experience:
•\t1 YR. of experience in a technical role in the medical device/pharma/biotech industry
•\tBachelor's degree
•\tComputer proficiency

Company Description

A top 10 pharmaceutical company with an immense amount of growth after releasing their at home COVID diagnostic tests is looking to bring on 200+ Quality Individuals through a massive hiring campaign. In their search for Quality Specialists, the organization is looking for individuals who will be responsible for reviewing and actioning customer complaints, as well as investigation into said complaints.\r\nJob Responsibilities:\r\n•\tConducting Post Market Activities and Post Market Surveillance\r\n•\tManaging Customer and Product Complaint Investigation programs\r\nEducation and Experience:\r\n•\t1 YR. of experience in a technical role in the medical device/pharma/biotech industry\r\n•\tBachelor's degree\r\n•\tComputer proficiency