L&D Learning System Support Clerk

Job Description

Job Description

MBTA L&D Learning System Support Clerk
Safety Statement
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTAs core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

Purpose and Scope
You will work closely with L&D team members working both on the learning management system team and the instructional design team. Additionally, this role will be responsible for maintaining existing content as well supporting scheduling and online help desk needs.

Principal Duties and Responsibilities
Collect and enter data in learning databases and maintain accurate records
Interact with MBTA employees and contractors via the L&D email inbox to address any requests or issues
Respond to each inquiry in a courteous and professional manner
Maintain training request calendar for internal training spaces
Use the Learning Management System (LMS) to pull reports based on requests from employees
Reset user passwords in the LMS
Support the instructional design team by uploading training materials to the LMS
Perform related duties and projects as assigned

Minimum Qualifications:
Organized with information, documentation, and workflows. Experience putting information into a structure so that others can quickly find what is needed.
One to three years of related experience in a fast-paced work environment
Experience working within a Learning Management System
Effective technical communication and copy/edit skills that make communicating material easier to understand.
Demonstrated experience in keeping information structured in a manner that allows others to quickly understand content and message.
Experience establishing work relationships across multi-disciplinary teams.
Strong knowledge of Microsoft Office client applications
Must be self-motivated and able to work without supervision

Preferred Qualifications:
Experience documenting business requirements to drive development of new tools
Experience working within Cornerstone on Demand (CSOD)

Job Conditions
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTAs medical requirements, including a physical examination and drug and alcohol screening.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to work in person 2 days per week at 10 Park Plaza, Boston MA

Substitutions Include:
An Associate\'s degree from an accredited institution and an additional two (2) years of experience working on complex technology projects may be substituted for a Bachelor\'s Degree
A High School Diploma or GED and an additional seven (7) years of experience working on complex technology projects may be substituted for a Bachelor\'s Degree

The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Safety Sensitive: Incumbents will be subject to periodic physical examinations plus random drug and alcohol testing
On-call 24/7: Employee must be available to respond to page/text/call and report to work as determined by assigned department or the Authority
Emergency Staff: During declared states of emergency, employees working in this classification are required to report to work for their assigned work hours or as directed by management