COMMERCIAL LINES ACCOUNT MANAGER

Job Description

Job Description

COMMERCIAL LINES ACCOUNT MANAGER

Full Time

BayCoast Place, Swansea, MA, US

Salary Range: $51,682.00 To $80,109.00 Annually

BAYCOAST INSURANCE LLC

Position Description

Position Title : Commercial Lines Account Manager

Department : BayCoast Insurance LLC

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE : Hybrid Work (HW)

Are you a detail-oriented insurance professional who enjoys helping businesses protect what they’ve built? BayCoast Insurance LLC is seeking a Commercial Lines Account Manager to join our dynamic team. In this role, you’ll enjoy a collaborative hybrid work environment while providing exceptional service and support to our commercial clients.

Our Account Managers are relationship builders, problem solvers, and key partners who deliver consistent, high-quality service with professionalism and accuracy. If you thrive in a fast-paced environment where teamwork and client care are top priorities, we’d love to hear from you!

What you will do:

• Manage an assigned book of commercial business with a focus on accuracy, retention, and growth.
• Build and maintain strong relationships with business clients through proactive communication and personalized service.
• Prepare renewal reviews, process endorsements, and handle billing questions and policy changes efficiently and accurately.
• Work collaboratively with producers, underwriters, and carrier partners to ensure optimal coverage and pricing for clients.
• Review policies, audits, and certificates to ensure compliance with client and carrier requirements.
• Identify and recommend appropriate coverage enhancements and cross-sell needs.
• Provide prompt assistance with claims inquiries and other client service needs.
• Maintain detailed documentation of all client interactions and transactions in the Agency Management System.
• Stay current on carrier products, underwriting guidelines, and industry trends.
• Perform additional duties as assigned to support agency and departmental goals.

Qualifications:

• Strong verbal and written communication skills.
• Ability to manage multiple priorities with accuracy and professionalism in a fast-paced environment.
• Solid understanding of commercial insurance coverages, rating, and underwriting processes.
• Experience with Agency Management Systems. (Applied Epic preferred)
• Proficiency in Microsoft Office and comparative rating software.
• High degree of professionalism, organization, and attention to detail.
• Massachusetts Property & Casualty license required (or ability to obtain within 90 days of hire).

What we offer:

BayCoast Insurance provides a comprehensive and competitive benefits package including:

• Competitive base salary and annual performance incentives.
• Health, dental, and vision insurance.
• Short Term/Long Term Disability
• 401(k) plan with company match.
• Pension plan; fully funded by BayCoast.
• Paid time off, personal days, and sick time.
• Opportunities for continuing education, professional development, and career advancement.
• Student Loan Paydown.
• Education Assistance Program.
• A collaborative, supportive team environment that values both professional and personal growth.

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift to 20 lbs., and may be required to work evenings and/or weekends, attend remote meetings and/or travel.