Customer Service Representative
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Assist customers with product selection and provide detailed information about features and benefits.
- Resolve customer issues and complaints efficiently and professionally to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to address customer needs and improve service delivery.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work effectively in a team-oriented environment.
- A supportive and welcoming team environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
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