Accounts Receivable Analyst

About the Wellness Pet Company

The Wellness Pet Company is on a mission to help the next generation of pet parents fulfill a shared life of wellbeing with their pets through a foundation of proven nutrition. We are committed to crafting high-quality pet food, dental chews, treats, and topper recipes that are made with the perfect balance of high-quality natural ingredients paired with the latest scientific research and technologies. As a community of people working together, Wellies are positively obsessed with how to deliver proven health outcomes that pet parents can see and pets can taste. Wellies bring their best to work every day, come ready to collaborate, embrace the hard things, and own their outcomes.

Our Team is based out of our office in Burlington, Massachusetts, where we work in-office Monday through Thursday each week, and remotely on Fridays. Team members must reside within or be willing to relocate to a commutable distance from our Burlington office.

We are currently seeking an Accounts Receivable Analyst who focuses on deductions to investigate and resolve customer payment discrepancies, analyzing deductions for validity, and working to recover unauthorized amounts. You will coordinate with internal teams like sales and logistics, communicate with customers, process credit memos for valid deductions, and identify trends to prevent future issues. This role requires strong analytical and communication skills, attention to detail, and proficiency in financial or accounting principles.

What You’ll Accomplish

• Analyze and resolve deductions: Investigate the root causes of customer deductions, such as pricing discrepancies, shortages, or promotional allowances.
• Reconcile accounts: Ensure customer accounts are accurate by processing deductions, issuing credit memos for valid claims, and recovering invalid ones.
• Communicate and collaborate: Work with internal departments (sales, logistics, customer service) and external customers to gather information and resolve disputes.
• Process transactions: Handle the administrative aspects of deductions, including preparing documentation and performing data entry.
• Identify trends and improve processes: Analyze deduction data to identify patterns and trends, and recommend process improvements to minimize future issues and reduce financial exposure.

Who We’re Looking For

Team Wellie is a group of people who are truly obsessed with all the best ways about winning for the consumer and the pets they love. And so, we are seeking an individual who:

• Always starts with the consumer
• Is dedicated to doing it right the first time
• Brings their best every day
• Has an “all-in” mindset
• Embraces the hard things and does them right away
• Owns their outcomes
• Gives back to their community

In addition, for this specific role, we need someone who has:

• Analytical skills: Ability to analyze financial data, identify patterns, and solve problems.
• Attention to detail: Crucial for accurate financial record-keeping and dispute resolution.
• Communication skills: Excellent written and verbal skills required for interacting with customers and internal teams.
• Accounting/Finance knowledge: Understanding of core accounting principles is essential.
• System proficiency: Experience with accounting software (IFS, SAP, Oracle) and deductions specific software (High Radius) as well as intermediate to advanced excel skills is a plus.

Why Wellness Pet?

We care about the wellbeing of our people, their families, and their pets. We treat every Wellie to a best-in-class benefits package, a warm and welcoming environment, and a place where you can learn and grow professionally. More information about what makes us special can be found on our website. The Wellness Pet Company is proud to be an equal opportunity workplace. We foster an inclusive work environment and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

The annual salary range for this position is $54,100 to $74,700, based on a full-time work schedule, anticipated responsibilities, market benchmarks, and organizational equity. Compensation may vary within that pay range depending on the selected candidate’s professional background, experience, operational needs, and other considerations permitted by law. The full compensation details will be communicated upon finalization of the employment offer and may include eligibility for participation in a bonus program.

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