Solutions Engineering Intern (Summer 26')

The Elevator Pitch 

Evolv Technology is the global leader in AI-based weapons detection, helping to create safer public spaces for millions of people each day. Our Solutions Engineering team works directly with customers to design, test, and implement detection solutions that protect hospitals, schools, stadiums, and iconic venues across the country. 

As a Solutions Engineering Intern, you will play a key role in supporting Evolv’s initiatives for a significant large-scale rental engagement running from June through mid-July. Throughout your internship, you will assist with event operations, document operational procedures, participate in coordination meetings, and, following the tournament, develop an Evolv Technologies playbook focused on best practices for large-scale rentals. 

This position provides direct, hands-on experience with our fleet of systems, encompassing data collection and analysis, event support, procedure development and refinement, as well as the creation of a comprehensive playbook for large-scale rental deployments. You will gain valuable insight into supporting major sporting events and contribute to the development of operational resources for future large-scale engagements. 

Success in the Role: Performance Outcomes

Weeks 1–3: Learn & Integrate

• Engage with the Solutions Engineering team to understand Evolv’s products, workflows, and operational cadence.
• Complete the Professional Certification Service Course for Evolv Express and eXpedite.
• Shadow inside Solutions Engineers to perform maintenance on demo fleet units and gain hands-on expertise.
• Support local stadium events to observe real-world event support.
• Participate in internal and external sync meetings.
• Begin leading in-progress after-action reports to lead documentation efforts for early activities of installation, training and initial go-lives.
• Collect in phase data and numbers and report them daily to the Evolv Event Support Team.
  

Weeks 3–4: Refinement & Development

• Continue in-progress after-action reporting for all activities.
• Participate in event support for local stadiums.
• Begin refining procedures for the Large-Scale Rental Playbook, incorporating lessons learned.
• Start collecting after-action insights from the large-scale rental event for future improvements.
• Maintain collaboration with mentors and teams to validate evolving processes.
• Collect in phase data and numbers and report them daily to the Evolv Event Support Team.
  

Weeks 7-10: Deliver & Present

• Finalize after-action reports internally and externally for all major activities.
• Complete and finalize the Large-Scale Rental Playbook, ensuring it reflects best practices and lessons learned.
• Prepare and present the playbook and key findings to the CX organization and Sports Team at Evolv.
• Deliver a polished summary of recommendations and improvements for future deployments.

The Work: What type of work will you be doing?

Technical & Product Support 

• Perform maintenance and configuration on Evolv Express® and eXpedite demo units. 

• Assist with troubleshooting and investigations for deployed systems at events. 

• Support development and refinement of the Large-Scale Rental Playbook for major events. 

Data Analysis & Reporting 

• Collect and analyze performance and throughput data from the large-scale rental and place it into a daily report.

• Conduct after-action reports for planning, installation, training, event support and redeployment of our large-scale rental. 

• Validate findings and refine recommendations based on data insights. 

• Contribute to final deliverables such as the Large Scale rental Playbook and the final External and Internal After Action Report.
  

Field & Customer Engagement Exposure 

• Support stadium and large-scale event deployments alongside Solutions Engineers. 

• Observe and assist with real-world customer interactions and operational workflows. 

• Participate in event support activities to ensure smooth system performance. 

• Gather feedback from field operations to inform playbook updates.
  

Teamwork & Communication 

• Engage in internal and external sync meetings to stay aligned with project goals. 

• Communicate progress regularly and incorporate mentor feedback. 

• Present final deliverables and recommendations to CX organization and Sports & Entertainment Team. 

Problem Solving & Adaptability 

• Diagnose and troubleshoot technical issues in field environments under time-sensitive conditions. 

• Adapt to evolving priorities during large-scale event deployments and customer support scenarios. 

• Develop creative solutions for unexpected challenges in system performance or operational workflows. 

• Incorporate lessons learned from after-action reports into refined processes and playbook updates.
• Demonstrate flexibility by taking on diverse tasks across technical support, data analysis, and event operations.
  

Where is the role located? 

The primary work location will be onsite at Evolv’s headquarters in Waltham, MA, with certain days dedicated to supporting events throughout the greater New England area. The position requires no more than five working days per week. 

Compensation and Transparency Statement

The base salary range for this full-time position is $20- $27/hr. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.

In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.

During the hiring process, your recruiter will share:

· The specific hourly rate range

· Insights into how compensation decisions are made, including factors that influence starting pay

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

Values:

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:

· Do the right thing, always;

· Put people first;

· Own it;

· Win together; and continue to

· Be bold, stay curious.

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].

Evolv participates in E-verify for all employees after the completion of Form I-9.

Expectations From Applicants:

We read every application. To be considered, please ensure you: 

• Currently pursuing a degree in Sports Administration, Business, Engineering, or a related discipline. 

• Possesses an interest in hands-on work with hardware, including the development of stadium workflows and support for large-scale events. 

• Demonstrates a comprehensive understanding of the Microsoft 365 platform. 

• Experience in preparing reports, drafting procedures, and documenting processes is advantageous. 

• The cover letter should clearly articulate your motivation for applying and detail why you consider yourself well-suited for this internship opportunity.