Director of Business Operations

About the Role: The Director of Business Operations is responsible for overseeing business operations, performance, and growth across one or multiple locations. This role provides leadership, strategic direction, and operational support to ensure that all locations within the market area meet financial goals, deliver exceptional customer experiences, and achieve growth within the region. The Director of Business Operations works closely with regional leadership and local managers to drive consistency, growth, and operational excellence.

Key Responsibilities:

• Lead the day-to-day operations of one or multiple locations of a partner company, ensuring high levels of efficiency and effectiveness.
• Manage and develop Branch Managers at assigned locations to achieve financial and operational goals.
• Own assigned location P&Ls and provide financial oversight, including reviewing budgets, forecasting, and identifying cost-saving opportunities.
• Create systems and processes with local managers to meet sales, gross margin, and operational KPIs. Develop and implement operational strategies aligned with the company’s overall objectives comprised of operations, human resources, marketing, and technology.
• Lead daily stand-up meetings with local operational leaders to drive daily operational excellence.
• Work closely with partner-level shared services (Finance, HR, Marketing, etc.) to increase profitability, improve margins, and achieve goals.
• Identify opportunities for growth and expansion within the region and develop plans to capitalize on them.
• Develop a strong focus on recruiting talent with the local service, sales, and install managers and in partnership with the platform recruiting resources.
• Build strong relationships with key stakeholders, clients, and community partners within the market area.
• Ensure operational compliance with company policies, procedures, and industry regulations.

What Success Looks Like

1. Consistent Operations: Each location runs with discipline by holding Branch Managers accountable. Daily huddles happen everywhere.
2. Predictable Financial Results: Each location hits budget. Revenue, margin, and controllables are on track. KPIs are reviewed weekly. Issues are fixed quickly.
3. Strong Location Leaders : Leaders are onboarded well. Expectations are clear. A bench is always building.
4. Consistent Customer Experience: Customers get the same experience everywhere. Issues are resolved fast.
5. Owner-Mindset Leadership: You act with urgency. You protect the brand. You enforce standards. You scale what works.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field.
• 7+ years of progressive leadership experience in multi-unit operations, preferably in residential services managing revenue streams of $25m or greater.
• Sales-oriented background with a focus on driving sales growth through repeatable and scalable processes.
• Strong business acumen with proven ability to manage budgets, analyze financial data, and improve operational efficiency.
• Exceptional leadership, communication, and people development skills.
• Demonstrated success in driving growth and achieving performance targets across multiple locations.
• Ability to travel frequently within the assigned market area.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution skills to improve things big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.