Director of HR
Smartcat
Boston, MA
About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises. We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Why you should join our team Imagine stepping into a pivotal role where you'll architect the very foundation of our People strategy at an AI-native, globally-minded organization. As a leader, you'll not only have an HR Generalist reporting directly to you, but you'll also be empowered with significant autonomy and trust to cultivate a People Operations function that's renowned for being high-performing, deeply empathetic, and exceptionally productive by using AI. This is your chance to leave a lasting impact and shape the future of our most valuable asset: our people. Mission Reporting to the VP of People, you will empower our global team and advance organizational goals by modernizing HR practices. You'll be at the forefront of leveraging AI to streamline our processes, make data-driven decisions, foster culturally attuned connections, and proactively tackle challenges to cultivate an environment where everyone thrives. You'll be a vital resource as the escalation point of contact for all HR-related matters, playing a crucial role in orchestrating HR operations for our global team. We are a 240-person global company in 35+ countries and 20+ US states. We have 50+ employees based in the USA today. The majority of our workforce is in Europe. To thrive in this global role, you must be located on the East Coast or willing to work East Coast hours. It is highly preferred if you are based in Boston, MA so that you may go into our office at least once a week. Relocation is not offered. Outcomes
- Launch a successful Spring 2026 Talent Review Cycle. Smartcat has rolled out bi-annual Talent Reviews starting in Spring 2025, this will be the evolution of the Talent Review process, including leading manager calibration sessions and a bias audit. You'll be partnering with leadership to accurately identify the potential and performance of their direct reports via the 9-box structure, forming an accurate view of our company's Talent Density. We expect 100% workforce participation and 85%+ positive experience feedback.
- Embed AI into everything PeopleOps. Be at the forefront of identifying and implementing innovative AI solutions to dramatically boost our team's productivity, freeing up valuable time from manual tasks and significantly enhancing the employee experience. Implement at least two AI-driven process improvements that reduce manual workload by at least 20%.
- Be a strategic business partner. As a strategic partner to our business leaders, align people strategies with business goals, helping drive performance, talent development, and organizational culture. Using our PeopleOps data flywheel, make data-informed decisions with deep relationship building to ensure both the business and its people thrive together. Provide quarterly talent insights that link people metrics to business performance.
- Oversee our HR Generalist and day-to-day operations. Serve as the first point of escalation for HR policies, procedures, sponsorship, compensation, benefits, time away, employee relations issues, investigations, global benefits, employee engagement, and global connections. There is a lot that will come your way being in over 30 countries with 5+ entities.
- Become a Power User of Our People Ecosystem: Dive headfirst into our suite of HR tools, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, ChatGPT, Zapier, Notion, Omni, Slack, Pave.com, and Remote.com. You'll quickly gain mastery over these platforms, enabling you to drive efficiency and innovation within our People Operations function.
- Master the Global Landscape of People Operations: Immerse yourself in our diverse global People Operations processes, from seamlessly onboarding and offboarding team members to expertly navigating performance management, talent reviews, and benefits administration. You'll gain expertise across our US, UK, Europe, and CIS-based teams, as well as our valued contractors and independent entrepreneurs.
- Shape the Future, Present Your Strategic Vision: After your first 30 days, you'll synthesize your initial learnings into a compelling 60-90-120 day roadmap, presenting your strategic insights and proposed initiatives directly to the VP of People and the People Operations Leadership team. This is your opportunity to influence our future direction.
- Forge Meaningful Connections: Immediately begin building strong, collaborative relationships with key internal and external stakeholders. You'll become a trusted partner, and an empathetic manager, understanding their needs and contributing to a positive and productive work environment.
- Elevate Our Talent, Lead the Spring Talent Review: Take ownership of our Spring Talent Review, implementing updates and improvements based on valuable feedback from the 2025 Talent Review cycles. You'll play a crucial role in identifying and developing our top talent in order to increase our talent density.
- Formalize Core People Operations Processes: You'll be instrumental in prioritizing and formalizing essential People Operations processes, including onboarding, off-boarding, benefits administration, and leave of absence requests. Your efforts will create clarity and efficiency for our entire organization.
- Start to own the HR escalation issues: You will have confidence addressing topics such as employee investigations, sponsorship, payroll, benefits, time away, leave of absences, onboarding and off-boarding.
- Embed AI into the Heart of People Operations: Identify and begin implementing high-impact AI solutions that streamline workflows, reduce manual effort, and enhance the employee experience. You'll demonstrate how AI can become a true teammate in how we operate, decide, and deliver.
- Deliver Strategic Insights and a Future Roadmap: Present your 12-month People roadmap to the VP of People and People Operations Leadership team, showcasing how data and AI will drive performance, culture, and engagement across our global team.
- Establish Yourself as a Strategic Partner: By Day 90, you'll be a trusted advisor to business leaders, using data-informed insights and strong relationships to guide decisions that help both the business and its people thrive.
- You have a track record of success building a scalable, AI-first, data-driven people operations function that encompasses the entire employee lifecyle including: onboarding, employee relations, performance management, talent development, off-boarding, and training.
- You are eager to share your experience and insights making data-driven decisions to inform people operations processes and policies and using data to tell stories. Rather than reporting on the data, you know how to tell a story with the data.
- You understand how to balance the strategic big picture with the tactical execution and can easily switch between the two at any moment.
- You're a people manager that people love working for and working with! You're a great coach, mentor and business partner. You understand the art of pushing back to challenge the business and the art of having difficult conversations.
- Fully remote teamWe are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.
- Be part of an AI Native OrganizationWe are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you'll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
- Innovating a $100 Billion industrySmartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
- Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
- Smartcat CultureWhere Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Posted 2025-12-17
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