Professional Legal Administrator (PLA)

Professional Legal Administrator (PLA)
In Person Role

The Role:

We are seeking an experienced Professional Legal Administrator (PLA) to work directly with the Owner and lead the administrative, operational, and business functions of the firm. This is a senior executive role responsible for planning, organizing, directing, and controlling the day-to-day operations of the firm while driving execution of the firm’s strategic and quarterly business plans.

The PLA oversees all non-legal operations, including administration, people operations, finances, facilities, systems, and risk management. This role requires the maturity, confidence, and judgment to operate as a true thought partner to the Owner and leadership team—bringing structure, clarity, and forward momentum to a fast-growing firm.

The ideal candidate has experience managing an annual budget of $6M+, directly leading 35–40+ team members, and exercising full autonomy to hire, develop, and exit team members as needed. This is a hands-on, highly accountable role for a leader who “runs everything” operationally and ensures the firm operates with excellence, consistency, and purpose.

About Our Firm:

At Law Mom® , we are dedicated to delivering exceptional, 5-star service while helping families protect what matters most through thoughtful estate planning. We are a fast-growing, well-respected Estate Planning, Probate, and Trust Administration law firm serving clients throughout Massachusetts.

Our mission is simple yet meaningful: we turn wishes into wills, dreams into trusts, and uncertainties into lasting legacies—providing peace of mind for families today and for generations to come.

Everything we do is guided by our core values:

• Client-Centered Service: We provide personalized, compassionate, and effective estate planning solutions tailored to each client’s unique needs.
• 5-Star Experience: Our goal is for every client to feel fully cared for, confident, and supported every time they work with us.
• People Over Process: While we value strong systems, we prioritize human connection and ensure every client feels comfortable and respected, regardless of their familiarity with technology.
• Community Commitment: Giving back to the community is deeply important to us and woven into how we operate as a firm.
• Team-First Mindset: We play for the “front of the jersey,” valuing collaboration, accountability, and shared success.

The PLA plays a critical role in building and sustaining a team that can consistently deliver on this mission while supporting healthy, scalable growth.

Our Ideal Candidate:

Our ideal PLA is a culture builder and action-oriented executive who takes ownership, sees what needs to be done, and makes it happen. You are someone who:

• Runs everything operationally and thrives on responsibility and accountability.
• Takes initiative without waiting to be asked or directed.
• Is highly resourceful and comfortable solving problems with limited information.
• Is a decisive problem solver who brings solutions, not excuses.
• Empowers people through clear expectations, strong systems, and ongoing development.
• Is action-oriented, executes with urgency, and follows through consistently.
• Enjoys building structure in a fast-moving, entrepreneurial environment.

You bring calm, confident leadership, strong judgment, and a bias toward execution—while maintaining a people-first approach that strengthens culture and retention.

Why Work With Us? Law Mom® is more than a workplace—we are a collaborative, growth-oriented team that takes pride in both our work and our culture.

• We are proud of our 5-star Google reviews, reflecting the care we provide to clients and the professionalism of our team.
• Our culture is supportive and engaging—team members enjoy working together, support one another, and genuinely care about client outcomes.
• You will have the opportunity to participate in a national executive program within the legal industry, designed to build advanced, industry-specific operational leadership skills.
• You’ll collaborate closely with firm leadership—including the Owner, CEO, CFO, and CMO—to help shape and execute firm strategy.
• We reward results through performance-based quarterly bonuses.
• Our benefits package includes medical insurance (50% premium covered), life insurance, disability coverage, a retirement plan with employer match, and 10 days of paid time off.

This role offers the opportunity to make a meaningful impact while leading a firm that values excellence, integrity, and people.

Essential Responsibilities

• Execute the firm’s business plan and achieve quarterly revenue and profitability targets.
• Lead and develop the six key parts of the business through strong systems and accountability.
• Hire, onboard, develop, and retain the right people in the right seats.
• Lead performance management, feedback, and ongoing team development.
• Partner with the Owner to design and implement firm strategy, policies, and procedures.
• Analyze operational and financial data to inform decisions and drive performance.
• Oversee all non-lawyer staff, vendors, and outsourced partners.
• Ensure firm systems, policies, and procedures are fully documented, implemented, and audited.
• Oversee financial operations with a strong understanding of reporting and accounting principles.
• Ensure technology, digital infrastructure, and cybersecurity are functional and secure.
• Conduct ongoing risk assessments and proactively mitigate exposure.
• Lead and manage firm-wide projects with clear ownership, timelines, and outcomes.
• Model healthy, effective leadership that builds culture, accountability, and retention.

Qualifications:
Education & Experience:

• Bachelor’s degree in management, business, human resources, or a related field.
• Proven success leading operations for a professional services firm or comparable organization.
• Demonstrated experience managing $6M+ annual budgets.
• Experience directly leading 30–45+ employees, with authority to hire and fire.
• Law firm experience is a plus, but not required.
• SHRM, HRCI, or project management certifications are a plus, but not required.

Compensation:
Base salary range of $120,000 to $160,000 annually, commensurate with experience. This role also includes a performance-based bonus structure tied to the achievement of defined key performance indicators (KPIs).