Director, Inpatient Services (MedSurgTele, ICU, Respiratory)

Beth Israel Lahey Health
Needham, MA

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Summary: The nurse director provides 24-hour operational accountability for his/her unit(s). Collaborates with the Chief Nursing Officer (CNO) or Sr. Nurse Director to develop and oversee the implementation and evaluation of programs and processes to provide necessary patient care services using appropriate resources. Inherent in the role is active involvement and leadership in quality improvement activities to enhance patient care and improve service. Additionally the Nurse Director participates in the development of and implementation of care and performance standards to ensure that identified patient care needs and regulatory equipment are met and/or exceeded. Optimal patient care and cost effective management is maintained through utilization of data and information from quality assessment and standards monitoring. Supports and contributes to ongoing changes within the organization. The Nurse Director is a role model for service excellence nursing job satisfaction and empowerment.

Job Description:

Essential Responsibilities:

Is accountable for the care of patients the practice of nursing interdisciplinary collaboration and department/unit based operations.

Recruits hires and retains talented staff

Prepares annual operating budget including salaries and wages supplies and expenses along with capital requests within the timeframe allotted; ensures budget compliance and where applicable provides variance explanations

Continuously monitor a variety of quality indicators incident reports and patient satisfaction data

Promotes and champions service excellence by building a team on the unit and around each patient and family

Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring termination corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: 51-100

Has full responsibility for planning monitoring and managing budgets for multiple departments.


Required Qualifications:

Bachelors degree in Nursing (or equivalent) required. Masters degree in Nursing preferred.

License Registered Nurse required. and Certificate 1 Basic Life Support required. and Certificate 2 Advanced Cardiac Life Support required.

3-5 years related work experience required and 3-5 years supervisory/management experience required

Three to five years of managing a medical surgical or procedural unit in acute care setting within nursing with demonstrated ability to effectively build and lead a team

Advanced interpersonal and conflict resolution skills to deal with critical patient and personnel issues in a changing organizational climate. Analytical ability to solve clinical issues and conduct or participate in quality improvement research and utilization activities

Demonstrated ability to manage unit in a fiscally responsible manner

Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied complex and often non-recurring requiring staff input innovative creative and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities develops policies and allocates resources.

Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff management and external customers across functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations resolve conflicts negotiate motivate and persuade others.

Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories concepts practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months Youth: 6 months to 16 years Young adult: 16-30 years Middle Age: 30 - 60 years Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Pay Range:

$187200.00 USD - $228800.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Required Experience:

Director

Posted 2025-11-21

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