Business operations lead

The Role

The BOSE team drives strategic execution and continuous improvement and communication across Clinical Operations and Development. We are establishing a structured change intake and oversight engine led by Business Process Owners to prioritize, measure impact, and coordinate delivery with Quality, Digital, and other enabling functions. As part of the end-to-end continuous improvement process is a strong linkage to enhance our controlled documents and train effectively across all critical changes. The focus of this role will to support the Head of Process, Training & Execution within BOSE to oversee controlled process management and training execution by rebuilding SOPs and curricula, ensuring consistency, compliance, and efficiency while stewarding documents and audit/inspection follow-ups.

The BOSE Process Training and Execution Lead will be responsible for shaping and executing the learning agenda for their business function, ensuring employees develop the technical, functional, and role-specific skills required to excel. This role owns all aspects of function-specific learning, from needs assessment to delivery, while collaborating closely with Moderna University for enterprise-level learning programs; leadership, management, and culture learning; and shared resources. This position is ideal for a proactive professional who can balance functional expertise with cross-enterprise collaboration.

Here’s What You’ll Do

Training Strategy & Governance

• Work with functional leaders and partners to develop an actionable learning road map focused on priority skills and performance outcomes. Your first step will be to integrate enterprise learning programs into these road maps to drive enterprise consistency and alignment.
• Conduct regular needs assessments to identify skill gaps and prioritize learning initiatives for the function.
  • Build Training Strategy Framework for Development, with a focus on Clinical processes to start
  • Develop risk, impact and compliance driven approach to training focused on enabling GxP compliance and inspection readiness
• Create and maintain a learning roadmap aligned to business strategy
• Develop and facilitate learning experiences such as workshops and training sessions, tailored to roles or function as needed
  
  

Learning Execution and Curriculum Oversight

• Redesign training matrices and curriculum mapping with clear ownership in a digitized framework; streamline workflow
• Revamp curricula with functional partners to streamline and maintain accurate assignments
• Help drive strategy for role alignment across process and training curricula
• Evaluate and implement LMS optimization to centralize and automate training assignment and tracking
• Partner with curriculum owners to remap requirements and validate structures.
• Provide mentorship and guidance to Training Management Leads.
• Work with internal and external partners to design and manage the development and delivery of functional learning content, programs, and experiences. Partner with other functions and Moderna University to adapt content from other areas for your audience.
• Develop engaging learning content, including digital modules, videos, and job aids.
• Measure learning impact using business-relevant metrics and continuously improve programs based on feedback.
• Maintain budget oversight for functional learning activities, ensuring cost-effectiveness and quality
  
  

Drive Execution and Compliance

• Standardize communication and implementation plans for training rollouts.
• Oversee compliance, metrics and escalation process.
• Ensure ongoing oversight, including post-implementation feedback.
• Deliver training updates through multi-channel communication (town halls, governance forums, etc.)
• Collaborate with continuous improvement capability withing BOSE to ensure integration to streamlined E2E process change workflow as enhancements are built
  
  

Partner with Moderna University (ad-hoc)

• Engage with the Moderna University team to integrate enterprise-wide learning solutions where applicable (e.g., leadership, management, culture programs).
• Leverage enterprise content libraries, learning systems, and vendor partnerships.
• Contribute functional insights to enterprise learning initiatives to ensure alignment and impact as needed
  
  

Here’s What You’ll Need (Basic Qualifications)

• 5+ years of experience in learning & development or instructional design, preferably in a corporate or technical environment.
• Strong knowledge of the clinical development and clinical trial execution business domain and technical requirements; Strong GxP and focused GCP knowledge and controlled document best practices
• Experience in a life sciences, biotech, or highly regulated industry.
• Proven ability to design and deliver engaging learning solutions.
• Excellent facilitation, communication, and stakeholder management skills.
• Familiarity with enterprise learning systems and content libraries (e.g., Coursera, LinkedIn Learning).
• Ability to manage multiple priorities in a fast-paced, global environment.
  
  

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Multi-media and design skills
• Innovation in learning modalities and learner experience, including micro-learning, virtual learning, instructor-led training, learning measurement and others
• Experience using generative AI to create and deploy learning programs
• Practical knowledge of learning operations
• Facilitation skills
• Certification in instructional design, training facilitation, or relevant technical skills.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.
  
  

Under Washington State law, Moderna is required to provide a reasonable estimate of the salary range for the jobs covered by this description. Base compensation for these positions in Washington State range from $142,500 to $256,500. Actual salary determinations will take into account factors such as work location, prior education and experience, job-related knowledge, and demonstrated skills. Compensation decisions are made on the facts and circumstances of each case.

Benefits

In addition to base compensation Moderna employees are eligible for a comprehensive incentive compensation package including an annual cash bonus, new hire equity and an annual refresh, 401(k) match, competitive and inclusive medical, dental, and vision coverage options, flexible spending accounts for medical and dependent care, Life, LTD, and STD insurance, paid family leave offerings, including at least 16 weeks of 100% paid parental leave, adoption, surrogacy, and family-planning benefits, generous paid time off, including:

• Vacation, sick time, and observed Company-wide holidays
• Paid volunteer time to participate within your community
• Discretionary winter holiday shut down
• Paid 4-week sabbatical after 5 years, and every 3 years after
  
  

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras
  
  

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.