Field Service Technician

Job Description

Job Description

Field Service Technician

Are you looking for an exciting opportunity to showcase your electrical and mechanical troubleshooting skills and looking for shift work, then you've come to the right place! At Piper , we're searching for driven full-time Field Technician to join our dynamic team in Boston, MA.

You will be required to work a schedule of Monday -Friday, 7:00am – 3:30pm and weekend work when needed. Must be willing to travel for job (80%). We are offering a competitive range of $35.00 per hour , based on experience. Must have a current Driver's License and access to reliable transportation to move from job site to jobsite

But that's not all we offer! You can also enjoy these excellent benefits and perks:

• Medical insurance with $400 toward your monthly premium
• Employer-paid vision and dental
• Employee assistance program
• Life insurance
• 401(k) plan with a 3% employer match
• 13 paid holidays, paid vacation, and sick time

If you think this job is a fit for what you are looking for, applying is easy. This initial application should take you less than 3 minutes to complete.

WANT TO KNOW MORE ABOUT US?

We are a leading provider of advanced rail positioning and safety systems for the transit industry. Our expertise lies in offering innovative solutions for train navigation, Maintenance of Way (MOW) vehicle protection, and railway safety. Our enthusiasm for all things trains is evident in our daily discussions, and we embrace the use of Slack channels to spark spontaneous conversations and knowledge sharing. At Piper, we offer a supportive and diverse work culture that values collaboration and innovation. Join our team and help us make a difference!

DOES THIS SOUND LIKE YOU?

In this role, you will be responsible for responding to field service calls and returns. Ensuring that broken equipment is replaced and repaired. You must have a strong work ethic and be committed to showing up to work on time.

Here's what your responsibilities will include:

• Perform troubleshooting via detailed analysis of Hardware and Software failures with the usage of all available diagnostic tools. This includes repair of Hardware on component level and configuration and installation of Software.
• Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Occasionally instruct and train customers on usage and operation of installed Hardware and Software.
• Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
• Participate in regular hardware and software training (on the job, classroom and web-based training) according to the corporate training requirements and receive certification after passing the relevant test.

Job Requirements:

• Electrical and mechanical troubleshooting skills
• Critical thinking and problem-solving skills.
• Exceptional communication skills.
• Understanding of DC electrical wiring, running communication cables, mounting electronics.
• Ability to lift and move heavy loads
• Shift adaptability, to move between night shifts and days shifts as needed
• Experience in rail/transportation preferred.

Qualifications

• High school or equivalent work experience required. 5 years of electrical or mechanical experience. License or Certification preferred.
• Active OSHA 10 Certification
• Willingness to travel.

READY TO APPLY?

Don't miss the chance to join Piper and bring your skills to our team. Apply today and let's create something extraordinary together!