City Manager (Boston) at NoScrubs

About our client: NoScrubs is a seed-stage start up building the fastest laundry delivery service in the U.S. and they are looking for a City Manager to launch and run Boston, MA.

What is allUP? NoScrubs has partnered with allUP to help streamline their hiring process. allUP is a new professional network and recruiting firm built around casual videos that will make it easier for NoScrubs to get to know you beyond just a resume.

The Role: We’re looking for a City Manager to lead all aspects of the respective market (with support from rest of the team). This is the first expansion market, so we expect you to be able to wrangle the ambiguity and prioritize to be able to run the market efficiently. This role reports to the CEO. Of course, there are ample things that will come up and be eligible for ownership at an early stage startup. We’ll be expecting major hustle, hard work, creativity to improve our operations and customer service in the market. Google “Earnest Shackleton job posting” - this is the modern day equivalent.

Compensation will have a meaningful equity component . We offer health benefits and free laundry service! Values & Qualitative:

• Customer Love : staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will get us far

• Touch Grass : no one is above any task at the company

• Ownership & bias to action : we have far too much to do to have people waiting for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are 100% fine (most things are two way doors), but mistakes of omission are not ideal
  

Requirements

All of the following should be ways people describe you: hustler, outgoing, energetic, scrappy, relentless

• Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
  

• Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
  

• Growth tactics and hustle: You have your finger on the pulse of the local scene - communities to get in front of, businesses to partner with, and events to be a part of
  

• Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
  

• Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
  

• Proactive project identification and ownership -this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.
  

Benefits

• USD 150k - 250k (Base + Equity)
  

• Perk of the job: Free laundry (of course)