Insurance Service Representative (non-license)

Are you a customer-focused professional looking to build a career with an industry leader? We are seeking motivated individuals for our Commercial Lines Customer Service Center in Worcester, MA. As a Service Representative, you are the heartbeat of our commercial operations. You will serve as the primary point of contact for agents and policyholders, ensuring they have the documentation and support needed to keep their businesses running smoothly.

salary: $19.99 - $20 per hour
shift: First
work hours: 9:30 AM - 7 PM
education: High School

Responsibilities

What You’ll Do:

• Handle a variety of incoming and outbound inquiries from agents and policyholders via phone and email, providing professional and accurate solutions.
• Process high volumes of Certificate of Insurance (COI) and ID card requests
• Manage and index several Customer Service Center digital mailboxes to ensure all requests are routed and handled efficiently.
• Conduct proactive outbound calls regarding new business, renewals, and customer satisfaction to strengthen client relationships.

What You’ll Bring:

• 2+ years of experience in a customer service environment.
• Oral and written communication skills
• Prior experience or working knowledge of Commercial Rating or Agency Customer Service is "preferred."

Compensation & Benefits:

• $20.00 per hour
• Monday–Friday 9:30 am – 6:00 pm OR 10:30 am – 7:00 pm
• Major medical insurance, dental, and vision coverage

We offer a stable, professional environment with a focus on your long-term career health. Please email [email protected] with your most updated resume for a faster response.

Skills

• Basic Computer Skills
• MS Outlook
• Insurance
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.