Senior Property Manager

Reporting to the Chief of Property Management, the Senior Property Manager will have overall responsibility for daily operations, employee and resident relations, and regulatory compliance for Coleman House, a 146-apartment age-restricted community that is part of 2Life’s 1,656-apartment subsidized housing portfolio. They will work in partnership with the Executive Director of Opus Newton, a recently opened age-restricted middle-market community attached to Coleman House and owned and operated by 2Life.

The Senior Property Manager will oversee all aspects of property management of a 2Life Community, including establishing an inclusive, engaging, and supportive community environment for residents and developing a collaborative, interactive, and skilled resident-focused staff. Additionally, the ED will be responsible for managing the impact of construction or capital improvement projects on residents, listening to their concerns, providing timely communication, and ensuring they know the executive director is their advocate.

They will collaborate with Executive Directors of 2Life’s other communities and organization-wide departments to recommend policy, ensure HUD compliance, and meet ongoing expectations related to finance, maintenance, programming, occupancy, community relations, and resident services. They will serve as the on-site leader and primary spokesperson for Coleman House to residents, staff, partner agencies, the surrounding community, and local government, including participating in an ongoing partnership with the Jewish Community Center that shares a campus with Coleman House and Opus Newton. With support from organization-wide teams, they will take the lead on marketing and occupancy for site rental units, developing annual budgets, and overseeing site services and programs. They will ensure the site maintains an engaging and active environment that reflects the agency’s resident-centric philosophy and will participate as members of the agency-wide Operations Team, Extended Leadership Team, and other work groups to advance best practices and resident-focused initiatives.

ESSENTIAL JOB FUNCTIONS:

Duties and responsibilities include:

• Lead a collaborative site team to manage all aspects of property operations.
• Participate in 2Life’s property management community of practice (or Executive Director team or something that you think better describes) to recommend operations policy and ensure consistency with 2Life’s resident-centric operating practice.
• Maintain full occupancy of rental units by coordinating and allocating resources for maintenance, tenant selection, eligibility & compliance, property marketing, etc.
• Develop an annual site budget in collaboration with 2Life Communities' Finance and Accounting Department.
• Ensure the site operates effectively on a daily basis.
• Provide oversight of all site-based services and programs within Coleman House.
• Maintain good resident relations throughout the site, including an active Tenant Council/Advisory Committee.
• Collaborate with the Chief of Property Management to hire, coach, and supervise site-based staff, fostering a positive and unified team environment.
• Maintain knowledge and awareness of current relevant state and federal housing policies.
• Provide conflict management related to resident concerns and relations.
• Provide leadership on site-related projects, changes, initiatives, etc., including site renovations and/or construction projects.
• Collaborate with Opus Newton staff to support and integrate programs that promote inclusivity across the Nahanton campus.
• Oversee the timely completion of all resident recertifications within the Coleman House community.
• Work collaboratively with compliance team members to review, update, and manage the Inclusionary unit waitlist in accordance with established guidelines and procedures.
• Manage applicant interviews for Inclusionary units to confirm resident eligibility in accordance with compliance guidelines, ensuring all required documentation is complete, accurate, and submitted in a timely manner.
• Adhere to all regulatory, compliance, reporting, inspection, and permitting requirements.
• Supervise and assist compliance staff in activities including but not limited to completing recertifications, completing AMR/MOR audits, and qualifying applicants for new occupancy;
• Supervise office staff responsible for invoices, receivables, office supplies, and vendor management.
• Oversee maintenance to ensure efficient completion of apartment turnovers and work orders.
• Develop and monitor the budget to actuals.
• Other duties as assigned.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES:

We are looking for someone with excellent communication skills and a strong customer service mindset. Strong organizational and time management skills will also be key to success in this role.

• Required: 5-7 years of previous experience in property management, including expertise with Project-Based Section 8.
• Required: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Preferred: Relevant industry designations such as COS, CPO, or C3P.
• Preferred: Experience with Yardi software.
• A Plus: Bilingual in English and Russian, but not required.

SUPERVISORY RESPONSIBILITY:

• Responsible for the management and supervision of a 7 person staff team at Coleman House with the support of the Chief of Property Management.

Qualified candidates are strongly encouraged to apply here

BENEFITS AND MORE:

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan
• Vision
• Employer-paid life and AD&D, STD, and LTD insurance
• 401(k) plan
• Paid vacation
• Paid holidays
• 2 floating holidays
• Pet insurance
• And more!

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.