Account Executive - Mid-Market

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.

In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT Service Management (ITSM). 

This is more than just a sales role - it's about impact, collaboration, and growth. 

What You'll Do: 

• Be a Trusted Advisor:  Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact. 
• Drive Smart Growth:  Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery. 
• Navigate with Empathy:  Work closely with buying teams, creating trust and clarity throughout the decision-making process. 
• Own the Deal:  Manage and close mid-sized opportunities with confidence, from negotiation through final agreement. 
• Collaborate Across Teams:  Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer. 

Please note this is a hybrid role with onsite expectations for 3x/week (Tues - Thurs) from our Boston, MA office.

Qualifications

What We're Looking For:

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value
• Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
• Comfortable working in a fast-paced, evolving environment where your ideas are valued
• A consultative, adaptable, and thoughtful approach, you're strategic but also hands-on when needed

Additional Information

This role is based in the Greater Boston Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package

$100,000 - $130,000 Base Salary. This role is also eligible for variable compensation.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.