Visitor Experience Receptionist

: We are the worldwide leader in education services for children and young adults who have multiple disabilities and visual impairments. We believe every child can learn and learning is for life. We are committed to delivering best-in-class education to children, providing immersive training to professionals and creating a world of inclusion, accessibility and opportunity for people with multiple disabilities. At Perkins, we think courageously, we are collaborative and we take ownership. Join a community of growth where you will be supported and where your work makes a difference. As our Receptionist in the Howe Building, your role extends beyond the desk. While you'll be tasked with welcoming guests, answering calls, and managing day-to-day front-desk operations, it's your personal touch that will shape the memories our visitors carry with them. Come be an integral part of the Perkins experience, where duties meet dedication. Essential Duties, Responsibilities and Expectations include the following:

• Answers telephones and directs the caller to the appropriate associate. Transfer a caller to an associate's voice mailbox when the associate is unavailable.
• Greets and welcomes guests with empathy and understanding as soon as they arrive at Perkins.
• Maintains visitor log and directs visitors to the appropriate person and office, issues visitor badges.
• Familiarity with Perkins and the ability to answer questions and/or know where to find the answers to callers/visitors questions.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Takes and retrieves messages for various personnel.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Ensures reception area is tidy and presentable
• Keeps electronic calendars current.
• Maintains Perkins' vehicle key lockbox
• Coordinates with volunteers and student assistants at the front desk.
• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time management skills
• Customer service attitude
• Collaboration Skills.
• Technical Capacity
• A high level of Emotional Intelligence.
• Technical Capacity, with a preference for experience in visitor management or CRM systems.

Education and/or Experience

• High School Degree required
• Business and computer experience preferred
• Prior receptionist or office experience preferred

Physical Demands Normal office environment Work Environment Regular office setting with a moderate noise level. We have benefits that put you first, including an employer contributing retirement plan, tuition reimbursement from day one, professional development for our employees, personal days, paid time off and paid sick leave. Our campus is quaint, charming and historical, a perfect mix of legacy and modern buildings. It is located in the heart of Watertown, adjacent to the Charles River and a 5 minute drive from food & entertainment at Arsenal Yards.