Customer Onboarding and Enablement Manager

We’re looking for a Customer Onboarding & Enablement Manager to help our customers get up and running quickly and to continuously improve how we onboard at scale.

In this role, you’ll guide customers through onboarding, enable internal teams, and help us refine the systems and processes that drive faster time-to-value. You’ll partner closely with Customer Success, Sales, Product, and Support to deliver a seamless, high-quality onboarding experience.

You’ll report to the Director of Customer Onboarding and play a key role in shaping how we scale onboarding across both enterprise and mid-market customers.

What you’ll do

Customer onboarding & delivery

• Lead onboarding engagements to drive successful product adoption and faster time-to-value

• Guide customers through account setup, configuration, and best practices in 1:1 and group settings

• Identify risks to onboarding success and proactively drive resolution

Internal enablement

• Partner with Customer Success and CS Ops to design and deliver enablement for Customer Success Managers

• Reinforce onboarding best practices and improve consistency across the post-sale journey

Cross-functional execution

• Partner with Sales, Product, Support, and Customer Success to ensure smooth customer handoffs and alignment

• Build strong relationships with customer stakeholders to align on goals, KPIs, and success criteria

Process & scale

• Contribute to improving onboarding playbooks, templates, and documentation

• Help design scalable onboarding processes that support both high-touch and repeatable delivery models

• Track onboarding performance and use data (e.g., time-to-value, adoption, CSAT/NPS) to drive improvements

Who you are

Must-haves

• 3–5+ years of experience in Customer Success, Onboarding, Implementation, or Program Management in a SaaS environment

• Experience managing customer onboarding with both technical and operational complexity

• Strong project management skills, with the ability to manage multiple onboarding engagements at once

• Clear communicator with the ability to build trust with both customers and internal stakeholders

Nice-to-haves

• Experience supporting internal enablement or training programs

• Familiarity with tools like Salesforce, Gainsight, Planhat, or similar platforms

• Experience working in regulated environments (e.g., DOT, FCRA)

• Curiosity and openness to using AI to improve how you work and deliver outcomes

You might thrive in this role if you

• Enjoy balancing customer-facing work with process improvement

• Are proactive in identifying risks and driving solutions

• Like building structure in fast-growing environments

• Care deeply about delivering a great customer experience

Location: This role is primarily remote (US-based) and operates in EST hours, with occasional travel for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Compensation Range: $60K - $65K