General Manager

General Manager

Position Overview

A growing home services company in the Boston area is seeking a General Manager to lead day-to-day operations across a multi-service business with a strong HVAC foundation and expanding plumbing and electrical offerings.

This leader will report directly to ownership and take responsibility for operational performance, team accountability, service delivery, financial results, and execution of the company’s growth strategy. This is a high-impact leadership role for a proven operator who can bring structure, visibility, and discipline to a business with strong fundamentals and meaningful upside.

Why This Role Exists

The business is entering an important next phase and is seeking an experienced operating leader to help strengthen structure, improve visibility, enhance accountability, and support continued growth.

This is a key leadership hire for a company looking for someone who can quickly assess the business, identify opportunities, and drive execution.

What Success Looks Like

In the first 6–12 months, the General Manager will be expected to:

• Bring stronger accountability, clarity, and leadership structure to the management team

• Create better visibility into the business through reliable reporting, scorecards, and operational data

• Drive a more balanced operating model with greater emphasis on service, maintenance, and recurring revenue

• Improve service plan consistency, structure, and performance

• Help grow additional service lines into a larger and more meaningful part of the business

• Lead with urgency around performance while building trust with an established team and field workforce

Key Responsibilities

Operational Leadership

• Lead day-to-day operations across HVAC, plumbing, electrical, and related service lines

• Oversee department heads and management leaders across operations, service, sales, finance, and support functions

• Improve scheduling, technician utilization, dispatch efficiency, and execution across the business

• Establish and maintain a strong operating rhythm with clear meetings, priorities, scorecards, and follow-through

• Identify operational bottlenecks and put practical systems in place to improve consistency and performance

• Build a culture of accountability without losing the trust of the team

Revenue and Financial Performance

• Own the P&L and drive performance against revenue, margin, and EBITDA goals

• Bring greater discipline and visibility to forecasting, budgeting, labor efficiency, pricing, and operational spend

• Understand the economics of the business at a detailed level and clearly communicate what is driving performance

• Improve decision-making through better use of financial and operational data

• Support the company’s efforts to create a healthier and more balanced revenue mix

Service Growth and Business Evolution

• Strengthen the service side of the business and help build more recurring revenue

• Evaluate and improve membership or service plan performance

• Support growth across multiple service lines

• Identify operational and commercial opportunities that support long-term scalability

Team Leadership

• Lead and develop managers across the organization

• Assess talent honestly and make sound decisions around structure, coaching, development, and change

• Set clearer expectations and performance standards across the team

• Create stronger accountability at both the leadership and field level

• Help build an organization that can scale without relying on informal communication or reactive management

Leadership Partnership

• Serve as a true operating partner to ownership

• Communicate clearly, proactively, and without surprises

• Take ownership of execution while partnering closely on broader direction and priorities

• Bring sound judgment, maturity, and the ability to challenge thinking when needed

Ideal Candidate Profile

We are looking for a proven operator who understands home services, can lead from the front, and is equally comfortable driving revenue, managing people, and using data to run the business well.

The right candidate will likely bring:

• Experience leading a home services or field-based business in the $20M range or larger

• Strong P&L ownership and a track record of improving performance

• Deep understanding of HVAC, ideally with exposure to plumbing and electrical

• Experience building structure and accountability in a company that is growing or evolving

• The ability to lead through change, not just maintain what already exists

• Strong analytical skills and a comfort level with data, metrics, and operating dashboards

• The confidence to make difficult people decisions when needed

• A practical, hands-on leadership style that works well in an entrepreneurial environment

What They Are Really Looking For

This company does not need a polished executive who only knows how to lead inside a highly structured environment.

They need someone who can step into a real operating business, quickly understand what is happening, create visibility where needed, and drive performance through people, process, and accountability.

The ideal person is not just a motivator and not just an analyst. They need both — someone who can lead the team, hold people accountable, understand the numbers, and help the business evolve.

Culture and Leadership Fit

This role will work best for someone who:

• Can operate effectively in an owner-led company

• Knows how to balance urgency with relationship-building

• Does not avoid hard conversations

• Can bring structure without becoming overly bureaucratic

• Understands that credibility is earned with teams, not assumed by title

• Is comfortable being highly visible and highly accountable

Compensation

Compensation is expected to include:

• Base salary in the range of $170,000–$220,000

• Annual performance bonus up to 25%

• Potential equity opportunity

• Standard benefits package

Relocation support may be considered for the right candidate.

Location

Boston area
Local candidates are preferred, though relocation may be considered for the right individual.

About the Opportunity

This is an opportunity to step into a leadership role with real influence, real responsibility, and real upside.

The company has a strong foundation and a meaningful opportunity to become more disciplined, more scalable, and more balanced in how it grows. The right General Manager will play a major role in shaping that future.