Customer Service Representative (Hybrid Schedule)

Client Management Consultant (CMC)

Location: Quincy, MA

Schedule: 4 days on / 3 days off | Hybrid (Onsite Tue–Thu)

Experience Level: Entry Level

About the Role

The Client Management Consultant (CMC) is a cornerstone of the Sentient Jet experience. As the primary point of contact for clients, you will deliver a seamless, luxury‑level service that reflects the standards of a world‑class private aviation brand. This entry‑level role is ideal for individuals who thrive in a fast‑paced, service‑driven environment and are eager to build a career in aviation, hospitality, or premium client services.

CMCs manage client communications, coordinate flight logistics, and ensure every interaction is handled with professionalism, precision, and care.

Key Responsibilities

• Provide high‑touch, concierge‑level service via phone, email, and text
• Collect, verify, and enter detailed flight itinerary information into internal systems
• Partner closely with Flight Planning and Flight Management teams to ensure flawless trip execution
• Arrange catering , ground transportation , and other personalized client requests
• Take ownership of client issues, resolving challenges with creativity and urgency
• Communicate clearly and professionally with clients, vendors, and internal leadership
• Support additional projects and responsibilities as needed in a dynamic environment

Top 5 Must‑Have Skills

• Exceptional verbal and written communication
• Strong customer service orientation
• Ability to multitask with accuracy and attention to detail
• High emotional intelligence and professionalism
• Flexibility, adaptability, and comfort with change

Training & Development

Classroom Training (5 Weeks)

Schedule: Monday–Friday, typically 9:00 AM–5:00 PM

Focus Areas:

• Sentient Jet systems and tools
• Client communication standards
• Flight booking and coordination workflows
• Service expectations and escalation procedures

Mentorship Phase (4–5 Weeks)

• One‑on‑one coaching with experienced CMCs
• Hands‑on practice with real client scenarios
• Continuous feedback and performance development
• Goal: Build confidence and readiness before transitioning to independent shift work

Shift & Schedule Details

Work Model: Hybrid (Onsite Tuesday–Thursday)

Shift Structure:

• Schedules are assigned based on business needs after mentorship
• 4‑day workweek (Sunday–Wednesday or Wednesday–Saturday)
• Must be flexible within the following ranges:
  • Earliest Start: 6:00 AM – 4:00 PM
  • Latest End: 11:00 AM – 9:00 PM
• Candidates open to swing shifts (2:00 PM–12:00 AM or 4:00 PM–2:00 AM) may express preference

Skills & Competencies

• Excellent communication and interpersonal skills
• Emotional intelligence and client‑focused mindset
• Strong multitasking and organizational abilities
• Creative problem‑solving and sound judgment
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office and comfort with technology
• Team collaboration and adaptability in a fast‑changing environment

Ideal Candidate Profile

• Bachelor’s degree preferred or 2+ years of customer service/call center experience
• Background in aviation , hospitality , or luxury service is a plus
• Passionate about delivering exceptional service and eager to learn
• Comfortable working nights, weekends, and holidays as needed
• Professional communication skills and strong situational awareness

This is a Contract to Hire position based out of Quincy, MA.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Quincy,MA.

This position is anticipated to close on Mar 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.