Customer Success Associate

Job Description

Job Description

Customer Success Associate

Baystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will play a key part in promoting and growing our suite of language services, which includes interpretation and translation services across a variety of sectors.

Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we’d love to hear from you!

Located in Gardner, MA , Baystate Interpreters, Inc. provides exceptional language services in over 350 languages . Our mission is to bridge language gaps and facilitate better communication within diverse communities.

• Serve as the primary contact for client inquiries via phone, email, or internal systems
• Coordinate technical support issues for interpreters and help resolve software or access problems
• Maintain accurate records of client and interpreter interactions in internal databases
• Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
• Collaborate with the operations team to improve overall service efficiency
• Respond promptly to client concerns and work to resolve issues in a timely and professional manner
• Gather and share client feedback to support service improvements and quality assurance efforts
• Assist in onboarding and training new clients as needed

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1+ years of experience in customer service, client support, or administrative roles preferred
• Strong communication skills, both written and verbal
• Highly organized with the ability to multitask and prioritize in a fast-paced environment

• Comfortable using Microsoft Office Suite and learning new software platforms

Benefits

• Work in a collaborative and fast-paced environment.
• Gain experience in the language services industry with opportunities for growth.
• Be part of a team that values accuracy, efficiency, and customer satisfaction.

???? This is an in-office position based in Gardner, MA.

????If you are passionate about connecting people, bridging communication barriers and have a keen eye for talent, we’d love to hear from you!