Team Lead - Endoscopy & Referral Scheduling

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Lead - Endoscopy & Referral Scheduling

Department: Endoscopy Administration

Schedule: 40 hours

JOB REQUIREMENTS

EDUCATION:

• An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

• Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

• Excellent organizational skills to set priorities and efficiently complete assigned work.

• Ability to effectively speak, read, and write English.

• Requires excellent communication, interpersonal and problem solving skills.

• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

• Ability to work independently and to make decisions based on department polices and established procedures.

• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.

• Must be able to maintain strict protocols of all confidential or sensitive information.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.