Zone Lead - Retail Merchandising Operations

Zone Lead – Retail Merchandising Operations at Spar Group summary:

The Zone Lead in Retail Merchandising Operations oversees and manages merchandisers across assigned zones, ensuring client expectations and deadlines are met while maintaining operational excellence. Responsibilities include scheduling, recruitment, coaching, quality assurance audits, cost management, and issue resolution. The role demands leadership skills, retail experience, proficiency with office software, and the ability to manage remote teams in a fast-paced environment.

Zone Lead – Retail Merchandising Operations

About SPAR

SPAR is a global leader in retail merchandising and consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. Our team transforms retail spaces to deliver exceptional shopper experiences. As we continue to expand, we’re looking for an experienced, results-driven Zone Lead to join our dynamic team. If you thrive in a fast-paced environment, excel at leading teams, and are passionate about operational excellence, we want to hear from you!

Why Join SPAR?

• Competitive Pay & Incentives – Your expertise is rewarded.
• Comprehensive Benefits – Medical, Dental, Vision, Life Insurance, and more.
• 401(k) with Roth Options – Build your financial future.
• Generous Paid Time Off – Supporting work-life balance.
• Career Growth & Training – Ongoing leadership development.
• Tuition Reimbursement – Invest in your education while you grow your career.
• Work-from-Home Flexibility – Company-provided computer and supplies.

What You’ll Do:

• Lead and manage retail merchandisers across your assigned zone, ensuring all client expectations and project deadlines are met.
• Oversee scheduling, assignment distribution, and project completion tracking for multiple clients.
• Drive recruitment and onboarding of merchandisers to ensure adequate field coverage.
• Coach and support field teams, ensuring adherence to company policies, performance standards, and client requirements.
• Manage zone costs, including hourly rate and travel expenses, to align with company goals.
• Conduct live or phone quality assurance audits to guarantee the highest standards of service.
• Resolve escalated issues (e.g., discrepancies, service failures) with sound judgment and discretion.
• Collaborate with management to provide expert insights and recommendations to improve operational tools and processes.
• Oversee and support Zone Support team members to ensure consistent execution of client directives.

What We’re Looking For:

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of experience in retail, merchandising, or team leadership.
• Industry Knowledge: Background in grocery, mass, or drug store environments is preferred.
• Technical Skills: Proficiency with MS Office (Excel, Word, Outlook) and online reporting tools.
• Leadership & People Skills: Proven ability to lead, recruit, and motivate remote teams.
• Organizational Strength: Strong multi-tasking abilities and success in fast-paced settings.
• Communication Skills: Clear, professional verbal and written communication.
• Flexibility: Ability to travel within the zone and occasionally nationwide.
• Remote Readiness: Comfortable managing teams and projects in a virtual environment.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge

Keywords:

retail merchandising, zone lead, team management, scheduling, quality assurance, retail operations, recruitment, client management, merchandising leadership, remote team management