Specialty Account Manager
- Proficient in both virtual and live customer engagements
- Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership
- Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
- Develop strong customer relationships by better understanding the customer’s needs
- Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials)
- Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe the client’s medications for appropriate patients
- Communicate territory activity in an accurate and timely manner as directed by management
- Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results
- Successfully complete all training classes in a timely manner
- Complete administrative duties in an accurate and timely fashion
- Manage efforts within assigned promotional budget
- Effectively collaborate across all corporate functions
- Attend medical congresses and society meetings as needed
- Ensure timely access for patients through patient services and savings programs
- Overnight travel as indicated by the needs of the business
- Additional responsibilities as assigned
- Bachelor’s degree from an accredited college or university
- Minimum of 5 years of field customer experience and/or account management. Minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role
- 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space
- Psychiatry/CNS experience strongly preferred
- Demonstrated experience delivering outstanding results
- Launch experience strongly preferred
- Must live in the territory's geography
- Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
- Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
- Comfortability with uncertainty and high expectations
- Patient support services experience a plus
- Strong digital marketing aptitude
- Strong interpersonal, presentation, and communication skills
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