Telecom Engineering Manager

Job Description

Job Description

About Safety Net Access:

Since 2001, Safety NetAccess has been designing, building, and supporting networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Safety NetAccess’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.

Today, Safety NetAccess is deployed in 4,000+ venues providing millions of authentications daily, and while we are proud of our growth and the distinctions received, what truly excites us is thinking about the millions of users who have had a flawless experience with our networks.

Position Overview:

We are seeking a highly experienced Telecom Engineering Manager with certifications in Mitel , along with hands-on expertise in other telecom platforms. This role is responsible for leading the implementation, configuration, and ongoing support of telecom solutions for our clients across various industries, with a focus on hospitality.

Key Responsibilities:

• Lead a team of telecom engineers in delivering high-quality voice solutions to clients.
• Oversee the deployment, integration, and support of Mitel, PhoneSuite, and other telecom systems in client environments.
• Serve as the primary technical liaison for clients, installers and project managers during project planning, implementation, and post-deployment support.
• Customize telecom solutions to meet client-specific needs, ensuring scalability, reliability, and compliance.
• Manage telecom-related projects including system upgrades, migrations, and new installations for clients.
• Troubleshoot and resolve complex voice network issues in client environments.
• Maintain detailed documentation for client telecom configurations, processes, and support protocols.
• Ensure all client implementations adhere to industry standards, security policies, and regulatory requirements.
• Stay current with emerging technologies and recommend enhancements to improve client telecom infrastructure.
• Provide escalation support and act as the subject matter expert for all supported telecom platforms.

Required Qualifications:

• Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent preferred).
• Minimum 5 years of experience in telecom engineering, preferably in a client-facing role.
• Mitel certifications required.
• Experience with other telecom systems.
• Strong understanding of VoIP, SIP, PBX systems, unified communications, and network protocols.
• Proven ability to manage client relationships and deliver tailored technical solutions.
• Excellent leadership, communication, and project management skills.

Preferred Qualifications:

• Experience supporting clients in hospitality and multi-site enterprise environments.
• Familiarity with cloud-based voice solutions and hybrid deployments.
• Familiarity with PhoneSuite.
• ITIL, PMP, or other relevant certifications.