Banker I North Falmouth Branch
Rockland Trust
North Falmouth, MA
Banker I North Falmouth Branch Location North Falmouth, MA : As a Banker at Rockland Trust, you are a key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Each day, you will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied not only today, but for years to come. With a positive can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank's promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community. The Banker position offers exceptional growth opportunity within the banking industry, and provides a solid foundation for developing your banking and customer service skills. If you are a “people person” looking to make a positive impact on the financial well-being of those in your community, then this is the job for you! What You'll Experience:
- Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
- Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
- Recognition & reward: We believe all colleagues should be recognized for their contributions.
- Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
- Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
- Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
- Accurately and efficiently execute the day-to-day transactional needs of the bank's client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.
- Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.
- Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.
- Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.
- Achieve individual and team sales and service goals; actively participate in sales promotions.
- Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer's relationship.
- Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution.
- Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
- Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
- Utilize the Salesforce platform for customer interactions, conversations, and follow-up.
- Create and foster a fun, respectful work environment, in collaboration with Branch Manager.
- Represent Rockland Trust by establishing meaningful roots in the communities it serves.
- Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
- Assume responsibility for additional reporting duties and responsibilities as required.
- Two year degree or equivalent job experience.
- Minimum 1 year sales experience in a financial or retail environment.
- Must be or become a Notary Public and NMLS certified.
- Successfully pass the Level I Business Certification.
- Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
- Strong verbal and written communication skills.
- Excellent organizational skills, with attention to detail and accuracy.
- Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment.
- Ability to work intuitively and find creative solutions should any problems arise.
- High degree of professionalism and ability to demonstrate tact and diplomacy when needed.
- Positive approach to interactions with customers and team members.
- Ability to work within normal office requirements, with long periods of standing and continuous customer support.
- Ability to lift and carry up to 50 pounds.
- Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
- Ability to successfully complete our training program
Posted 2026-01-05
Recommended Jobs
Systems Administrator
SGS Consulting
Massachusetts
Job Responsibilities: Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities. Develops and designs core operating system builds.…
View Details
Posted 2025-12-02
Account Executive
West Springfield, MA
Account Executive – Infusion Therapy Services Location: Greater Springfield, MA Compensation: ~$130K–$160K base salary + up to $225,000 in Year 1 Our client, a growing healthcare organizati…
View Details
Posted 2025-12-08
Software Engineer
SGS Consulting
Massachusetts
Job Responsibilities: ~Apply programming skills to implement test procedures and troubleshoot system operation. ~Develop and execute system-level and unit-level test plans for communications syst…
View Details
Posted 2025-11-14
Audit Senior Associate
ARC Group
Boston, MA
Audit Associate Boston, MA (Hybrid – 2 Days In Office) ARC Group is currently recruiting for a well-known public accounting firm for an Audit Associate role in Boston, MA. In this role, you’ll eng…
View Details
Posted 2025-11-21
Sales Executive - Personal Lines
World Insurance Associates, LLC.
Wakefield, MA
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk m…
View Details
Posted 2025-12-26
Associate Chief Medical Information Officer (ACMIO) - Ambulatory (General Internal/Family Medicine)
Boston Medical Center
Boston, MA
Position Title: Associate Chief Medical Information Officer (ACMIO) – Ambulatory (General Internal Medicine) Join us in transforming ambulatory care delivery through clinical informatics and inno…
View Details
Posted 2025-12-15
Event Sales & Services Manager
Accor Hotels
Boston, MA
RAFFLES Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we re…
View Details
Posted 2026-01-03
Certified Surgical Technician, Inpatient Surgery (36 hours, Day/Evening) - Sign On Bonus Available
Boston Medical Center
Boston, MA
Position: Certified Surgical Technician Department: Menino Operating Room (Inpatient Surgery) Schedule: 36 hours, Day/Evening, Every Third Weekend, Call Required POSITION SUMMARY: As a …
View Details
Posted 2025-12-17
Value Based Care Outreach Specialist
Boston Medical Center
Boston, MA
POSITION SUMMARY: The Value based Care Outreach Specialist will be responsible for managing outbound communications to patients to assist with the booking and coordination of primary care appoin…
View Details
Posted 2025-12-15
Primary Care Physician Part-Time or Full-Time
Community Health Program Inc
Great Barrington, MA
Community Health Programs (CHP), a leader in providing holistic and integrated medical services to Berkshire County, is seeking a dedicated Primary Care Physician to join our team. As part of our netw…
View Details
Posted 2026-01-09