General Manager - Home Services

Job Description

Job Description

Title: General Manager

Location: Boston, MA

Pay Range: $150,000-$190,000

Job Type: Full time

FLSA: Exempt, Salary

Reports to: Area President

About Vertex Service Partners

Vertex Service Partners is a residential home improvement services company focused on roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform.

Position Summary

This is a unique opportunity to be the General Manager of our New England partner, JP Carroll, with full P&L responsibility and the chance to grow a business with the support of a proven, values-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.

Key Responsibilities

Business Leadership & Growth

• Full P&L accountability with responsibility for revenue growth, profitability, and cash flow.
• Lead sales and marketing initiatives to deliver 20%+ annual organic growth.
• Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.

People & Culture

• Recruit, develop, and retain high-performing teams with a focus on employee engagement.
• Model servant leadership and create a team-first, inclusive culture.
• Coach and mentor managers to achieve high performance and long-term retention.

Customer & Brand Excellence

• Deliver an outstanding customer experience (NPS of 90+) and maintaining a strong Google rating.
• Build brand recognition through community engagement, partnerships, and consistent service excellence.

Operational & Financial Management

• Ensure operational processes, reporting, and systems align with Vertex standards.
• Manage to gross margin targets of 45%+.
• Collaborate regularly with Vertex executive leadership and partner brand management teams.

Qualifications

• 1-3 years demonstrated experience with P&L ownership and delivering profitable growth.
• 1-3 years in leadership experience in sales and marketing management
• Proven ability to lead organizational change and improve business performance.
• Strong people management skills, with a track record of building and developing teams.
• Experience in the home services, construction, or related industries preferred.
• Military leadership background preferred.
• Results-oriented leader with a growth mindset and ownership mentality.
• Skilled in data-driven decision making and using KPIs to drive improvement.
• Strong interpersonal and communication skills, with deep respect for frontline employees.
• Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.

Compensation

• Competitive base salary with a target range of $150,000-$190,000, plus eligibility for performance-based bonuses.
• Equity participation may be available, depending on role scope and experience.

Benefits

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Retirement Plan
• Opportunities for growth and on-the-job training

Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

About the Brand

JP Carroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President’s Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We’re known for reliability, integrity, and community-focused service across New England.

Why Join Us?

At Vertex Service Partners, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!

Apply Today!