Medical/Surgical Ops Manager

POSITION SUMMARY:

The Operations Supervisor/Manager oversees day to day staffing office operations for the Medical Surgical division, supervising a team of administrative coordinators while leading a proactive, centralized, and data driven staffing model aligned to unit volume and organizational productivity targets. This role maintains a system wide, bird’s eye view of staffing levels to identify gaps and surpluses and facilitate efficient redeployment of staff across units. The supervisor is responsible for daily operational execution, employee oversight, and workforce planning, while mentoring and coaching staff to support professional development, performance improvement, and retention. Additionally, the role sets and manages short- and long-term departmental goals, develops and implements strategies for continuous improvement, manages budgets and resources, and leads hiring, promotion, and termination decisions with a strong focus on financial performance and operational outcomes.

In collaboration with Nurse Directors, provides strategic and operational leadership for workforce management across the division. This role is accountable for optimizing staffing resources, ensuring payroll integrity, and supporting fiscal stewardship while maintaining alignment with patient care needs, regulatory requirements, and organizational goals.

Working in close partnership with Nurse Directors and executive nursing leadership, the Supervisor/Manager oversees daily staffing operations, workforce planning, scheduling systems, and data-driven forecasting to ensure safe, efficient, and sustainable staffing models within high-acuity environments.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Scheduling & Workforce Management in Partnership with the Nurse Directors

Assist with staff scheduling. Assist with the management of vacation grids, weekend grids, and WIN ( Weekend Incentive Nurse.) Assist with tracking trends of sick calls, overtime, agency utilization, and no-meal breaks. Assist the Nurse Directors in workforce planning with a focus on shift rotation and weekend rotation. Collaborates with the department’s educators in entering a an orientation schedule for all new staff. Pays out all mandatory training for staff. Serve as a resource for staff regarding staff scheduling, time-keeping and payroll/union policies. Contributes to process improvement initiatives within the Division.

Manage Staffing Office Operations

Supervise/manage the staffing office of 10+ employees. Lead in a proactive, data-driven, and centralized approach. Ensure core staffing plans based on unit volume. Provides a bird’s-eye view of staffing gaps and surpluses, allowing movement of staff from overstaffed units to understaffed ones effortlessly. Understand productivity concepts. Mentor/Coach to support professional development, improve performance, and foster employee retention. Set/manage short & long-term goals. Develop & implement strategies for department Improvement. Manage department budgets, resources, and initiatives. Hire, terminate, and promote employees. Focus on the division’s performance related to financial goals. Responsible for daily operational tasks and direct employee oversight.

Staffing Operations

Ensure core staffing based on unit volume. Assist the Nurse Directors in managing daily staffing across the Med/Surg. Division to ensure safe patient care and appropriate skill mix. Provide real-time staffing oversite to address census fluctuations, and unexpected absences In collaboration with the Nurse Directors and staffing office redistribute staff to address coverage gaps. Maintains open communication lines with other departments. Act as a liaison with internal and external customers.

Payroll and Timekeeping

Oversee payroll processes for the Medical/Surg. Division. Validate timecards and ensure accuracy of worked hours, overtime, and incentive pay. Reconcile payroll discrepancies in a timely manner. Maintain compliance with hospital policies and labor agreements.

Reporting, Data Management, Forecasting

Generate and distribute bi-weekly staffing forecasts based on core staffing, census and acuity trends. Provide Nurse Directors with sick time, tardiness and no- meal break reports. Track trends of sick calls, overtime, agency utilization and premium pay. Assist leadership in workforce planning in regards to shift rotation and weekend rotation. Provide Nurse Director with monthly WIN time off.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and experience.

• Master's Degree Preferred.

EXPERIENCE:

• Minimum of 3-5 years of experience in hospital operations, staffing, scheduling, and/or workforce management required

• Minimum 5 years of experience managing staff required

KNOWLEDGE AND SKILLS:

• Requires strong organizational, interpersonal and communication skills

• Proven track record in team leadership

• Leadership ability to guide, direct and mentor

• Workforce planning and forecasting

• Ability to function effectively in fast-paced, high acuity environments

• Requires strong computer proficiency with Microsoft office applications-Word, Excel, PowerPoint, Email, and Web/internet. Ability and willingness to become proficient in other applications including UKG, Optilink, Workday, Strata

• Collaboration and partnership

• Flexibility

• Project coordination

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.