Member Services Specialist

UMassFive College Federal Credit Union

Hadley, MA

Member Services Specialist Location Hadley, MA : Want to be part of an organization that makes a difference? Come join our team! UMassFive College Federal Credit Union is looking for a full-time motivated professional to serve as a Member Services Specialist! Responsibilities include: delivering excellent member service via the telephone and email, establishing memberships, opening accounts, interviewing members for consumer and equity loans, disbursing loans, identifying members' needs and providing services and products in their best interest. Referring members to the appropriate party for specialty financial services such as investment counseling, first mortgage applications, etc. Perform various Teller transactions, such as deposits, withdrawals, loan payments, and transfers. Educate members on financial topics, providing basic financial coaching services as needed. Requirements: High School Diploma; 2 to 5 years of experience in a customer service or sales position with experience assisting and recommending products and services to better enhance the customers' overall well-being. Qualified candidates will demonstrate excellent customer service and problem solving skills. Strong computer skills, including MS Word and Excel, internet, instant message, email as well as the use of mobile devices and tablets is a requirement. Excellent written and verbal communication skills, including building relationships and demonstrating consistent follow through is required. Hours: 37.5 per week (8:30am-4:30pm or 9am-5pm) Reports to: Katie Lawton, Contact Center Manager Grade NE8: Min $19.72 Mid $24.65 Max $29.57 This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match. UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. UMassFive is a smoke-free facility.

Posted 2025-10-31

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