Desktop Support Analyst

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Description

The Deskside Technician is expected to be proactive, improvement-oriented, and eager to learn new technologies, while effectively managing multiple support requests in a fast-paced environment. Clear, concise communication and a customer-first mindset are essential to success in this role.

Key Responsibilities

End-User Support & Issue Resolution

• Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals
• Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools
• Strive to resolve issues at first contact whenever possible and escalate appropriately when required
• Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities.

Customer Experience & Executive Support

• Provide professional, courteous support to all employees
• Deliver white-glove support for executives and VIP users as needed
• Ensure timely communication, expectation setting, and follow-up

Vendor & Onsite Coordination

• Work with vendors on hardware and software troubleshooting, repair, replacement, and onsite escorting
• Ensure vendor activity follows access, security, and professionalism standards

Documentation & ITSM Participation

• Accurately document incidents, requests, and resolutions in the service desk system
• Contribute to knowledge base articles and documentation to support shift-left efforts
• Maintain organized equipment and supply storage areas

Projects & Continuous Improvement

• Participate in deskside-related projects and deployments
• Proactively identify recurring issues and suggest improvements to processes and workflows
• Support ongoing improvements to the service desk and ITSM platform

Additional Skills & Qualifications

• Bachelor's degree or equivalent professional experience
• 2+ years of deskside or end-user support experience
• Experience supporting Windows and macOS environments
• Familiarity with Active Directory, Microsoft 365, and ticketing systems
• Strong customer service and communication skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience supporting executives or VIP users
• Familiarity with endpoint management tools and collaboration platforms
• Experience in regulated or enterprise environments

Job Type & Location

This is a Contract position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cambridge,MA.

Application Deadline

This position is anticipated to close on Jan 17, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [email protected]