Insurance Service Professional II

Insurance Service Professional

Location: Worcester, MA (Hybrid)

Schedule : Monday - Friday (7:00 AM to 9:30 PM Eastern time) & a rotating Saturday (9:00 AM to 5:00 PM)

Pay Rate : $25/HR (For first 4-6 months of contract)

Pay Rate Upon Conversion : $55K/Year

About the Role

Join our Customer Service Center team and help deliver an exceptional service experience to independent insurance agents and their customers. As an Insurance Service Professional, you’ll participate in a comprehensive training program designed to set you up for long-term success. You’ll learn our client’s service philosophy, gain hands-on system training, and build the skills needed to grow your career within the Personal Lines organization. In this consultative service role, you’ll support customers by educating them on personal lines P&C products, ensuring they have the protection they need. You’ll handle a wide range of inquiries—from simple questions to complex coverage concerns—while maintaining accuracy, professionalism, and a customer-first mindset.

Candidates MUST hold an active Property & Casualty License or Personal Lines (PL) Producer License.

Responsibilities

• Manage inbound calls and make informed decisions with minimal assistance.
• Provide accurate, research-based insurance guidance to customers and agents across multiple states.
• Interpret, verify, and communicate coverage details and underwriting guidelines.
• Respond to inquiries using established standards for timeliness, quality, and effectiveness.
• Recommend and secure additional or increased coverage within carrier guidelines.
• Conduct full account reviews on every call to ensure customers are properly protected.
• Collaborate with Sales team partners when additional lines of business are needed for final binding.
• Review and respond to written correspondence; request additional information when necessary.
• Process policy changes, billing adjustments, and policy issuance transactions across multiple channels.
• Ensure customer satisfaction by following through on all billing and policy updates.

Requirements

• Bachelor’s degree preferred, or equivalent professional experience.
• 2+ years of Personal Lines and/or P&C industry experience; call center experience strongly preferred.
• Active Property & Casualty License or PL Producer License (required).
• Reliable hardwired internet connection (minimum 10 Mbps upload / 50 Mbps download).
• Strong customer service orientation and ability to build rapport quickly.
• Experience offering and closing needs-based coverage opportunities.
• Ability to navigate obstacles, remain flexible, and find solutions that satisfy all parties.
• Positive attitude, patience, and professionalism in all customer interactions.
• Confident, timely decision-making skills.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills with the ability to influence and educate.
• Critical thinking skills with the ability to anticipate and resolve issues proactively.
• Adaptability to changing priorities, systems, and processes.
• Team-oriented mindset with a collaborative approach.
• Proficiency with virtual tools and troubleshooting (e.g., Avaya, NICE, POS systems).

Job Type & Location

This is a Contract position based out of Worcester, MA.

The pay range for this position is $15.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Worcester,MA.

This position is anticipated to close on Dec 25, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.