Call Center Supervisor (up to $25/hr)

Call Center Supervisor (up to $25/hr)

We’re seeking a composed, compassionate leader with call center experience to oversee weekend operations and support both crisis callers and frontline staff.

This is a great opportunity for anyone with past supervisory or management experience looking for part-time weekend shifts

It is also a very fulfilling role in getting to assist residents of Massachusetts going through mental health issues.

Job Details:

• This is a part-time opening
• Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM
• Pay Rate: up to $25.00/hour

Key Responsibilities:

• Supervise and support weekend Call Takers, providing real-time coaching and guidance
• De-escalate challenging situations and provide crisis intervention when needed
• Ensure professional, empathetic, and nonjudgmental support is delivered consistently
• Efficiently navigate multiple communication and data systems while on calls

Required Experience:

• Minimum 1 year of managing or supervising people in either a call center or customer support environment
• Prior hands-on experience working in a call center

Required Skills:

• Proficient in Microsoft Office Suite (Word, Outlook, Excel)
• Strong verbal communication and listening skills

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.