Assistant General Manager

ABOUT US

In Turkish, Sofra is synonymous with generosity and hospitality. James Beard nominated Executive Pastry Chef Maura Kilpatrick and co-founder Ana Sortun (of Oleana, Sarma & Siena Farms) approach cuisine with a Middle Eastern sensibility by creating delicious food featuring unique spices and spice blends. Sofra Bakery & Cafe reinterprets regional food traditions of the Eastern Mediterranean to make them accessible and inspiring for our guests.

WHY JOIN OUR TEAM?

We care about each other and our customers. We build long-term relationships with our employees and support individuals who wish to further their career development within the food industry. We offer extensive educational and professional development opportunities, including wine and beverage training, Mediterranean diet education, community engagement, and guest speakers.

We will always believe in exceptional hospitality with warmth & professionalism, but not pretension. Our managers try to practice what they preach, not leading with aggression or negativity, but rather dedication, fairness, and desire to bring the best out in their team. We look for passionate, kind, committed and honest people who find joy in their profession and can transcend that message outward.

At the end of the day, we want our restaurant to be a representation of our values – the kind of place we would hang out on our day off. All of our businesses are funky, fun spots that appeal to people from all walks of life.

Sofra is an equal opportunity employer. We are committed to a diverse workforce and support an environment that is inclusive and respectful.

JOB DESCRIPTION

We are seeking an enthusiastic individual who is passionate about food and hospitality, is eager to learn and work hard, and brings good energy to work.

Working under the general supervision of the Operations Manager and General Manager, the AGM will:

FOH Manager (70%) as part of the FOH management team will assist with:

Operations and Facilities

• Manage service operations and supervise staff. Solve problems and assist as needed.
• Assume the shared responsibilities of the entire FOH management team (opening/closing, retail support, catering, special events, cooking classes, holidays, etc.)
• Ensure adherence to standards while working to achieve operational excellence.
• Ensure facility is clean, comfortable, and aesthetically pleasing at all times.
• Prioritize safety, cleanliness, and sanitation in all facets of production and operation.
• Assist with POS system management.
• Assist with waste management.
• Assist with managing all special orders.
• Assist with managing all web operations including online ordering, menu updating, and ecommerce.
• Work with management team members to ensure success of cooking classes, special events, and projects.
• Work with management team members to organize the holiday seasons in a timely, efficient, effective manner.

Customer Service and Hospitality

• Create and develop guest relations protocols.
• Build relationships with regular and interested guests.
• Work with team members to create and maintain a culture that ensures that guest needs are met at every point of their Sofra experience.
• Respond to guest inquiries and complaints.

HR and Training - working closely with the Sofra Cambridge Cafe Manager,

• Develop training materials and strategies ensuring all remain current, relevant, effective, and consistent at both Sofra locations.
• Oversee training of all FOH staff including register, expo, runner, baristas, stewards, managers, and any new FOH role that may develop.
• Assist in scheduling FOH managers and FOH staff.
• Assist in leading hiring process for all FOH positions.
• Assist in leading onboarding for all staff. Provide orientation, education, expectations, and benchmarks for all staff.
• Monitor, assess, and manage FOH staff performance; including disciplinary actions as needed.
• Assist with HR duties as needed.

Finance

• Assist in monitoring labor, beverage, packaging, and retail costs to achieve company’s financial targets.
• Assist in overseeing inventory, ordering, and stock rotation to minimize waste and ensure optimal utilization of resources.
• Collaborate with management team members to meet the company's financial objectives.

Leadership and Communication

• Guide FOH managers and shift leaders on general leadership strategy, problem-solving, communication and training.
• Meet with Business Owners, OM, BM, and Sofra Managers as needed for consultation, coordination, and brainstorming.
• Provide leadership, model appropriate behavior in the workplace, enforce company policy and procedures, and uphold quality standards.
• Maintain company culture to champion vision, values, and uphold staff morale.

Retail (20%) - working closely with the Sofra Cambridge Cafe Manager,

• Manage ordering, receiving, storage, and inventory for all retail products.
• Foster vendor relationships.
• Maintain product display, pricing, and signage aligned with company culture and marketing strategy.
• Ensure consistency of products and merchandising at both locations.
• Manage communication, implementation, and training of all retail offerings.
• Develop and implement sales strategies for promotion of products.
• Research and present new products to management aligned with company cuisine, culture, and financial goals.
• Price and monitor costs of all retail products in accordance with company’s financial goals.
• Oversee retail inventory, ordering, and stock rotation to minimize waste and ensure optimal utilization of resources.
• Complete other duties as assigned.

Classes & Events (10%) - working closely with the Operations Manager,

• Serve as the primary host and FOH manager for classes & events
• Ensure proper setup and timeliness
• Work with the BOH team to put together recipe packets and event menus
• Coordinate ordering of retail items, books, and other items needed
• Manage FOH staffing for classes & events, including training

As a member of the leadership team, the successful AGM will lead establishing goals and values to uphold existing culture and the highest quality standards of customer service and hospitality.

Requires excellent communication skills with both the public and the staff at all times. Utilizing best practices for building team and relationships, the AGM will lead by example and demonstrate impeccable character and integrity. The AGM will successfully manage community relations.

This is an exempt position estimated at 45 hours per week; however the AGM is expected to accomplish the responsibilities outlined in this job description in the daily number of hours required to do so.

Qualified candidates will –

• Have 2-3 years of management experience in a similar environment
• Have experience running and/or working events
• Preferably have experience working with Toast POS
• Preferably have retail experience
• Be available weekends and holidays
• Have excellent attendance and punctuality
• Treat customers and co-workers with courtesy and respect
• Be genuinely passionate about hospitality and the overall guest experience
• Work in a clean and organized fashion
• Work as a team
• Be able to deal successfully with multitasking and be comfortable in a fast-paced work environment
• Exhibit a desire to teach and learn
• Have a strong attention to detail and a positive attitude

COMPENSATION

• Competitive pay, approximately $70k/year
• 2 weeks paid vacation time per year
• Educational and professional development opportunities
• Employee discounts at our sister businesses—Oleana, Sofra, Sarma and Siena Farms
• Free meal per shift
• Partially subsidized health insurance, and group rates on dental, and/or vision

Please consider joining our team! To apply, please send a resume and cover letter to [email protected].